Lead Automotive Service Advisor — Elevate Customer Experience

Tim Dahle Ford; Spanish Fork (UT); On-site; USD 42,000 - 64,000; Full time

Job summary

Tim Dahle Ford is seeking an Automotive Service Advisor to guide customers through maintenance needs with clear, confident recommendations. This leadership-focused role sits in the service drive, delivering an exceptional customer experience while supporting a team of technicians.

We value strong communication, automotive knowledge, and a proactive approach to service excellence, ensuring every visit is smooth and transparent for our customers.

Qualifications

• Strong communication and customer service skills.
• Solid understanding of automotive systems and maintenance.
• Ability to multitask in a fast-paced environment.
• Professional, positive attitude with strong attention to detail.
• Commitment to integrity and delivering an outstanding customer experience.

Responsibilities

• Welcome customers with professionalism and build lasting relationships
• Listen carefully to vehicle concerns and accurately document service needs
• Clearly explain maintenance and repair recommendations in an easy-to-understand way
• Assist with preliminary diagnostics through customer interviews, inspections, or road tests
• Prepare detailed repair orders and ensure accurate documentation
• Provide transparent cost estimates and obtain customer approval for additional work
• Coordinate closely with technicians to ensure timely, high-quality repairs
• Maintain complete and accurate service records

Skills

Communication

Customer service

Automotive knowledge

Multitasking

Attention to detail

Integrity

Job description

Tim Dahle Ford is seeking an Automotive Service Advisor to guide customers through maintenance needs with clear, confident recommendations. This leadership-focused role sits in the service drive, delivering an exceptional customer experience while supporting a team of technicians.

We value strong communication, automotive knowledge, and a proactive approach to service excellence, ensuring every visit is smooth and transparent for our customers.