Lead Automotive Diagnostics & Customer Care Technician

Pep Boys; Los Angeles (CA); On-site; USD 25,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Life insurance

Short Term Disability

401(k) with company match

PTO and holiday pay

On-demand pay (DailyPay)

Job summary

Pep Boys is seeking a Technician in Los Angeles to diagnose drivability and electrical systems, mentor team members, and deliver superior customer service by explaining problems and proposed repairs.

You will work with a team, communicate effectively with customers, and stay updated on rapidly changing automotive technology through ongoing training. A strong candidate has 3+ years of diagnostic experience and ASE certifications.

Qualifications

• High School Diploma or GED required.
• 3+ years of automotive diagnostic and repair experience.
• 4 ASE certifications preferred (A4 Steering and Suspension & A5 Brakes, plus 2 from: A1 Engine Repair, A6 Electrical, A7 HVAC, A8 Engine Performance, L1 Advanced Engine Performance).
• Section 609 certification required.
• State Inspection license if applicable.
• High level of motivation, energy and a customer-focused attitude.
• Must have a valid driver's license.
• Pre-employment background check.
• Availability to work days, nights, holidays, and weekends as needed.

Responsibilities

• Diagnose and repair to specifications across brakes, hydraulics, exhaust, ignition, electrical, suspension, A/C and computer systems.
• Perform duties of lower technician levels as needed.
• Explain diagnoses and needed repairs to customers or staff.
• Learn new automotive techniques through training.
• Assist other technicians as required.
• Keep management informed of repair issues as they occur.
• Maintain an organized and clean shop.
• Adhere to company policies and safety rules.

Skills

Customer focus

Team leadership

Problem solving

Mentoring

Education

High School Diploma or GED

4+ ASE certifications (preferred)

Section 609 certification

State Inspection license

Job description

Pep Boys is seeking a Technician in Los Angeles to diagnose drivability and electrical systems, mentor team members, and deliver superior customer service by explaining problems and proposed repairs.

You will work with a team, communicate effectively with customers, and stay updated on rapidly changing automotive technology through ongoing training. A strong candidate has 3+ years of diagnostic experience and ASE certifications.