Lead Auto Master Technician: Diagnostics & Customer Care

pepboyscareers; DeLand (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Life insurance

Short Term Disability

401(k) with company match

PTO and holiday pay

On-demand pay (DailyPay)

Job summary

Pep Boys in DeLand, FL is seeking a Master Technician to diagnose drivability, A/C and electrical systems while leading a team to elevate customer care and satisfaction. The role involves direct customer interaction and educating customers on problems and proposed solutions for their vehicle.

Strong leadership, substantial diagnostic experience (5+ years), and ASE/J+ credentials preferred; must maintain a positive, customer-focused attitude and be willing to work varied shifts, including

Qualifications

• Requires High School Diploma or GED and ASE certifications (A1–A8).
• Section 609 Certification is required.
• State Inspection license if applicable.
• Must have valid driver’s license and pass background check.
• Willingness to work days, nights, holidays, and weekends.

Responsibilities

• Diagnose and repair to specifications across brakes, hydraulics, exhaust, ignition, electrical, suspension, A/C and computer systems.
• Mentor and lead technicians to improve customer care and satisfaction.
• Explain diagnoses and repairs clearly to customers and staff.
• Pursue ongoing training to stay current with automotive tech advances.
• Maintain organized, safe, and clean shop environment.
• Adhere to all company policies and safety rules.

Skills

Leadership

Team collaboration

Customer focus

Communication

Flexibility

Education

High School Diploma or GED

ASE certifications (A1–A8) 8+ preferred

Section 609 Certification

State Inspection license (if applicable)

Job description

Pep Boys in DeLand, FL is seeking a Master Technician to diagnose drivability, A/C and electrical systems while leading a team to elevate customer care and satisfaction. The role involves direct customer interaction and educating customers on problems and proposed solutions for their vehicle.

Strong leadership, substantial diagnostic experience (5+ years), and ASE/J+ credentials preferred; must maintain a positive, customer-focused attitude and be willing to work varied shifts, including