Lead Auto Master Technician: Diagnostics & Customer Care

pepboyscareers

DeLand (FL)

On-site

USD 40,000 - 55,000

Full time

11 days ago
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Benefits offered by this job

Medical, dental, and vision benefits
Life insurance
Short Term Disability
401(k) with company match
PTO and holiday pay
On-demand pay (DailyPay)

Job summary

Pep Boys in DeLand, FL is seeking a Master Technician to diagnose drivability, A/C and electrical systems while leading a team to elevate customer care and satisfaction. The role involves direct customer interaction and educating customers on problems and proposed solutions for their vehicle.

Strong leadership, substantial diagnostic experience (5+ years), and ASE/J+ credentials preferred; must maintain a positive, customer-focused attitude and be willing to work varied shifts, including

Qualifications

  • Requires High School Diploma or GED and ASE certifications (A1–A8).
  • Section 609 Certification is required.
  • State Inspection license if applicable.
  • Must have valid driver’s license and pass background check.
  • Willingness to work days, nights, holidays, and weekends.

Responsibilities

  • Diagnose and repair to specifications across brakes, hydraulics, exhaust, ignition, electrical, suspension, A/C and computer systems.
  • Mentor and lead technicians to improve customer care and satisfaction.
  • Explain diagnoses and repairs clearly to customers and staff.
  • Pursue ongoing training to stay current with automotive tech advances.
  • Maintain organized, safe, and clean shop environment.
  • Adhere to all company policies and safety rules.

Skills

Leadership
Team collaboration
Customer focus
Communication
Flexibility

Education

High School Diploma or GED
ASE certifications (A1–A8) 8+ preferred
Section 609 Certification
State Inspection license (if applicable)

Job description

Pep Boys in DeLand, FL is seeking a Master Technician to diagnose drivability, A/C and electrical systems while leading a team to elevate customer care and satisfaction. The role involves direct customer interaction and educating customers on problems and proposed solutions for their vehicle.

Strong leadership, substantial diagnostic experience (5+ years), and ASE/J+ credentials preferred; must maintain a positive, customer-focused attitude and be willing to work varied shifts, including

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