Lead Auto Master Technician: Diagnostics & Customer Care

pepboyscareers; Crestwood (IL); On-site; USD 44,000 - 61,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision benefits

Life insurance

Short Term Disability

401(k) with company match

PTO and holidays

Job summary

Pep Boys is seeking a Master Technician with strong diagnostic and repair skills to lead a shop team and educate customers on issues and proposed solutions for their vehicles.

The role requires 5+ years of experience, ASE certifications (A1–A8) preferred, and a commitment to continuous learning in a fast-paced automotive service environment. Availability for varying shifts is expected.

Qualifications

• 5+ years of automotive diagnostic and repair experience.
• 8+ ASE certifications preferred (A1–A8).
• Section 609 Certification required.
• State Inspection license if applicable.
• Must have a valid driver’s license.
• High school diploma or GED must be satisfied.

Responsibilities

• Diagnose and repair to specifications for brake/hydraulic systems, exhaust, ignition/electrical, suspension/alignments, A/C and computer systems.
• Lead and mentor technicians; perform duties of lower technician levels as needed.
• Explain diagnoses and repairs to customers or staff in clear, non-technical terms.
• Continuously learn new automotive techniques through formal training.
• Assist fellow technicians and keep management informed of repair issues as they arise.
• Maintain a clean, organized shop and adherence to safety policies.

Skills

Leadership

Teamwork

Customer focus

Problem-solving

Education

High School Diploma or GED

ASE Certifications (A1–A8) preferred

Job description

Pep Boys is seeking a Master Technician with strong diagnostic and repair skills to lead a shop team and educate customers on issues and proposed solutions for their vehicles.

The role requires 5+ years of experience, ASE certifications (A1–A8) preferred, and a commitment to continuous learning in a fast-paced automotive service environment. Availability for varying shifts is expected.