Lead Auto Master Technician - Diagnostics & Customer Care

Pep Boys; Fort Walton Beach (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Life insurance

Short Term Disability

401(k) with company match

PTO and holidays

On-demand pay DailyPay

Job summary

Pep Boys is seeking a Master Technician in Fort Walton Beach to diagnose drivability, A/C, electrical systems and mentor a team to enhance customer care and satisfaction. You will interact directly with customers, explain problems and proposed solutions, and maintain a clean, safe shop while upholding company policies.

The role requires 5+ years of automotive diagnosis/repair experience and ASE certifications (A1–A8). State inspections and Section 609 certification are preferred.

Qualifications

• 5+ years of strong automotive mechanical diagnosis, problem-solving and repair experience.
• This position is a leader in the shop who helps set the pace and tone for the team.

Responsibilities

• Diagnose and repair to specifications across brakes, hydraulics, exhaust, ignition, electrical, suspension, A/C and computer systems.
• Explain technical diagnoses and needed repairs to customers or employees as required.
• Mentor and lead technicians to improve customer care and shop performance.
• Maintain a clean, organized shop and adhere to safety and company policies.

Skills

Automotive diagnostics

Problem solving

Repair experience

Leadership

Education

ASE certifications A1–A8

Section 609 Certification

State Inspection license

Job description

Pep Boys is seeking a Master Technician in Fort Walton Beach to diagnose drivability, A/C, electrical systems and mentor a team to enhance customer care and satisfaction. You will interact directly with customers, explain problems and proposed solutions, and maintain a clean, safe shop while upholding company policies.

The role requires 5+ years of automotive diagnosis/repair experience and ASE certifications (A1–A8). State inspections and Section 609 certification are preferred.