Lead Amazon Connect Engineer — Cloud Contact Center

Recrewts; United States; On-site; USD 140,000 - 190,000; Full time

Job summary

Recrewts in the United States is seeking an experienced Lead Amazon Connect Developer to lead design and implementation of contact center solutions. You will own complex Amazon Connect workflows, build Lambda-backed business logic, and integrate AWS services at scale.

You will mentor junior developers, collaborate with architects, PMs, QA, and clients, and ensure reliable, secure, and cost-efficient deployments across development, QA, UAT, and production environments.

Qualifications

• 4+ years of software development experience.
• Hands-on expertise with Amazon Connect and AWS cloud services.
• Experience designing, developing, integrating, and supporting contact center solutions.

Responsibilities

• Design and develop Amazon Connect-based contact center solutions based on business and technical requirements.
• Design and implement complex Amazon Connect Contact Flows for inbound, outbound, IVR, queue, transfer, callback, and routing scenarios.
• Deploy and integrate AWS Lambda functions with Amazon Connect for custom business logic and backend integrations.
• Work with AWS services such as API Gateway, DynamoDB, S3, Kinesis, EventBridge, CloudWatch, IAM, Step Functions, and SQS/SNS as required.
• Design integrations between Amazon Connect and external applications, CRM systems, APIs, and enterprise platforms.
• Develop custom routing and queue-management solutions using Amazon Connect APIs and AWS services.
• Implement advanced contact center capabilities like custom routing, agent/customer prioritization, callbacks, and queue management.
• Collaborate on Amazon Connect Streams/StreamsJS and custom agent desktop/CTI integrations as needed.
• Develop and maintain integrations using Amazon Connect APIs and AWS SDKs.
• Troubleshoot and resolve complex issues related to contact flows, Lambda functions, integrations, routing, call handling, and AWS infrastructure.
• Analyze CloudWatch logs and other data to identify production issues.
• Design solutions with performance, scalability, reliability, security, and cost optimization in mind.
• Participate in technical discussions with clients and provide recommendations on Amazon Connect and AWS capabilities.
• Review requirements and provide effort estimates, approaches, and implementation plans.
• Conduct code reviews and ensure coding standards and best practices.
• Mentor junior and mid-level developers and provide technical guidance to the team.
• Collaborate with project managers, architects, QA, DevOps, and stakeholders throughout the project lifecycle.
• Support deployments across development, QA, UAT, and production environments.
• Prepare and maintain technical documentation and implementation guides.
• Stay updated with new Amazon Connect and AWS features and evaluate applicability to solutions.

Skills

Software development

Amazon Connect

AWS cloud services

Lead/mentorship

Tools

AWS Lambda

API Gateway

DynamoDB

S3

Kinesis

EventBridge

CloudWatch

IAM

Step Functions

SQS

SNS

Job description

Recrewts in the United States is seeking an experienced Lead Amazon Connect Developer to lead design and implementation of contact center solutions. You will own complex Amazon Connect workflows, build Lambda-backed business logic, and integrate AWS services at scale.

You will mentor junior developers, collaborate with architects, PMs, QA, and clients, and ensure reliable, secure, and cost-efficient deployments across development, QA, UAT, and production environments.