Senior Amazon Connect Architect | Cloud Contact Leader

RaceDog Technologies; Wilmington (DE); On-site; USD 165,000 - 248,000; Full time

Job summary

Racedog Technologies seeks an elite Amazon Connect Architect/Consultant for an on-site role in Wilmington, DE. You will own cloud contact center design, deployment, and optimization, including Lex bots, Lambda integrations, and omnichannel routing.

A senior, client-facing leader with 12+ years in enterprise contact centers is required. You will migrate on-prem PBX to cloud-native AWS Connect, ensure security, and drive continuous improvement across omnichannel operations while collaborating with

Qualifications

• Bachelor’s degree in CS/IT/Telecommunications or related field.
• 12+ years of professional IT experience with focus on contact center technology and cloud telephony.
• Hands-on experience designing, implementing, and architecting Amazon Connect solutions.
• Active AWS Certified Solutions Architect or AWS Certified DevOps Engineer professional certifications.
• Proficiency with AWS serverless services (Lambda, DynamoDB, API Gateway, S3, IAM, CloudWatch).
• Understanding of VoIP protocols (SIP, RTP) and contact center KPIs.
• Strong analytical, problem-solving, and executive communication skills.
• Eligibility to work in the United States and onsite in Wilmington, DE.

Responsibilities

• Architect, design, and deploy enterprise-grade Amazon Connect contact center solutions and omnichannel routing workflows.
• Develop and maintain complex contact flows, Lambda integrations, and queue logic (Node.js/Python).
• Integrate Lex conversational AI bots, Polly TTS, and Transcribe STT for automated IVR.
• Configure AWS infrastructure services (IAM, VPC, CloudWatch, S3, DynamoDB) to support operations.
• Migrate legacy on-premise telephony/PBX systems to cloud-native Amazon Connect environments.
• Implement real-time analytics, custom dashboards, and QA monitoring workflows.
• Collaborate with stakeholders to translate requirements into robust architectures.
• Troubleshoot telephony routing issues, latency, and API integration failures.

Skills

AWS Lambda

Amazon Connect

Lex AI Bots

DynamoDB

API Gateway

CloudWatch

S3

VoIP SIP RTP

Executive communication

Education

Bachelor’s degree in CS/IT/Telecommunications

Tools

Terraform/CloudFormation

Kinesis

Amazon QuickSight

Job description

Racedog Technologies seeks an elite Amazon Connect Architect/Consultant for an on-site role in Wilmington, DE. You will own cloud contact center design, deployment, and optimization, including Lex bots, Lambda integrations, and omnichannel routing.

A senior, client-facing leader with 12+ years in enterprise contact centers is required. You will migrate on-prem PBX to cloud-native AWS Connect, ensure security, and drive continuous improvement across omnichannel operations while collaborating with