Senior Amazon Connect Engineer for Cloud Contact Center

Miratech; United States; Remote; USD 110,000 - 170,000; Full time

Benefits offered by this job

Health insurance

Language courses

Relocation program

Work From Anywhere culture

Mentorship programs

Internal mobility and internship机会

Job summary

Miratech is seeking an experienced Amazon Connect Engineer to design, build, and optimize advanced contact center solutions on AWS. The role emphasizes Amazon Connect proficiency, AWS service integration, and coding skills to deliver scalable customer engagement.

You will design contact flows, IVR, and call routing; implement Lambda functions; integrate with DynamoDB, S3, and CloudWatch; and support CRM/API integrations for enterprise clients.

Qualifications

• Demonstrated expertise in designing and deploying Amazon Connect-based contact center solutions.
• Experience developing serverless workloads with AWS Lambda and integrating AWS services.
• Ability to build and support CRM/API integrations and backend system connections.

Responsibilities

• Design, develop, and maintain Amazon Connect contact flows, IVR solutions, and call routing strategies.
• Configure routing profiles, queues, callbacks, and holiday routing within Amazon Connect.
• Develop Lambda functions and integrate Amazon Connect with DynamoDB, S3, CloudWatch, and other AWS services.
• Build and support integrations with CRM platforms, APIs, and backend systems.
• Implement conversational AI using tools like Google Dialogflow CX.
• Troubleshoot and resolve issues across Amazon Connect and AWS services.
• Assist CI/CD and infrastructure automation with Terraform and CloudFormation.
• Collaborate with stakeholders to deliver scalable, reliable contact center solutions.

Skills

Amazon Connect

AWS

Lambda

APIs

CRM integration

CI/CD

Terraform

CloudFormation

Tools

DynamoDB

S3

CloudWatch

Google Dialogflow CX

Job description

Miratech is seeking an experienced Amazon Connect Engineer to design, build, and optimize advanced contact center solutions on AWS. The role emphasizes Amazon Connect proficiency, AWS service integration, and coding skills to deliver scalable customer engagement.

You will design contact flows, IVR, and call routing; implement Lambda functions; integrate with DynamoDB, S3, and CloudWatch; and support CRM/API integrations for enterprise clients.