Lead Aircraft Appearance & Safety Operations

HHS Aviation, LLC (USA); Linthicum (MD); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

PTO

Health insurance

401(k) with match

EAP

Training & development

Job summary

HHS Aviation is seeking a friendly, compassionate leader to oversee aircraft appearance operations at the American Airlines BWI airport. You will supervise safety, servicing, and cleaning services for aircraft and manage a team to meet service level agreements with customers.

You will recruit and hire staff, train and develop them, monitor KPIs, and ensure compliance with FAA and OSHA regulations. The role requires 2 to 5 years of management experience, a flexible schedule including nights and

Qualifications

• 2 to 5 years of management experience
• Ability to work a flexible schedule that may include nights, weekends, and holidays
• Willing to work outside in all types of weather and in elevated noise levels within the airport environment
• Have a valid driver's license and a clear Motor Vehicle Report (MVR)
• Extensive airport operational experience and a working knowledge base of budgetary and financial responsibilities
• Knowledge of applicable FAA and OSHA regulations
• Experience negotiating contracts
• Computer skills, including word processing, spreadsheets, email, and ordering platforms
• Must be willing to relocate for promotion opportunities

Responsibilities

• Take full responsibility for delivering effective aircraft appearance operations to our customers.
• Lead, motivate, and manage team members to deliver on the Service Level Agreements (SLAs) with customers.
• Resolve customer service issues in a timely manner with tact and diplomacy.
• Proactively manage safety and security processes and procedures to comply with HHS operating standards.
• Take ownership for creating a progressive open-door culture by managing the performance and development of team members.
• Review key performance open-doorindicators (KPIs) and convey necessary actions if needed.
• Recruit and hire new team members to meet service requirements.
• Understand contract requirements and customer expectations.
• Implement team member counseling and corrective action, including performance improvement plans, as needed.
• Monitor and/or conduct required training of team members.
• Plan and organize the most efficient use of resources to meet work requirements by analyzing equipment and team member work schedules.

Skills

Interpersonal skills

Communication

Customer service

Professionalism

Decision making

Proactivity

Team player

Business ethics

Organization

Job description

HHS Aviation is seeking a friendly, compassionate leader to oversee aircraft appearance operations at the American Airlines BWI airport. You will supervise safety, servicing, and cleaning services for aircraft and manage a team to meet service level agreements with customers.

You will recruit and hire staff, train and develop them, monitor KPIs, and ensure compliance with FAA and OSHA regulations. The role requires 2 to 5 years of management experience, a flexible schedule including nights and