Aircraft Appearance Duty Manager

HHS Aviation, LLC (USA); Linthicum (MD); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

PTO

Health insurance

401(k) with match

EAP

Training & development

Job summary

HHS Aviation is seeking a friendly, compassionate leader to oversee aircraft appearance operations at the American Airlines BWI airport. You will supervise safety, servicing, and cleaning services for aircraft and manage a team to meet service level agreements with customers.

You will recruit and hire staff, train and develop them, monitor KPIs, and ensure compliance with FAA and OSHA regulations. The role requires 2 to 5 years of management experience, a flexible schedule including nights and

Qualifications

• 2 to 5 years of management experience
• Ability to work a flexible schedule that may include nights, weekends, and holidays
• Willing to work outside in all types of weather and in elevated noise levels within the airport environment
• Have a valid driver's license and a clear Motor Vehicle Report (MVR)
• Extensive airport operational experience and a working knowledge base of budgetary and financial responsibilities
• Knowledge of applicable FAA and OSHA regulations
• Experience negotiating contracts
• Computer skills, including word processing, spreadsheets, email, and ordering platforms
• Must be willing to relocate for promotion opportunities

Responsibilities

• Take full responsibility for delivering effective aircraft appearance operations to our customers.
• Lead, motivate, and manage team members to deliver on the Service Level Agreements (SLAs) with customers.
• Resolve customer service issues in a timely manner with tact and diplomacy.
• Proactively manage safety and security processes and procedures to comply with HHS operating standards.
• Take ownership for creating a progressive open-door culture by managing the performance and development of team members.
• Review key performance open-doorindicators (KPIs) and convey necessary actions if needed.
• Recruit and hire new team members to meet service requirements.
• Understand contract requirements and customer expectations.
• Implement team member counseling and corrective action, including performance improvement plans, as needed.
• Monitor and/or conduct required training of team members.
• Plan and organize the most efficient use of resources to meet work requirements by analyzing equipment and team member work schedules.

Skills

Interpersonal skills

Communication

Customer service

Professionalism

Decision making

Proactivity

Team player

Business ethics

Organization

Job description

Location:American Airlines BWI - AVNPay Rate:Salary - Salary Plan, 60,000.00 USD AnnualWork Shift:Job DescriptionWe’re looking for a friendly, compassionate, leader to join our aviation services team!Oversee aircraft appearance operations, including, but not limited to, the following: safety, servicing, and cleaning services for aircraft; and employee managementResponsibilities Take full responsibility for delivering effective aircraft appearance operations to our customers.Lead, motivate, and manage team members to deliver on the Service Level Agreements (SLAs) with customers.Resolve customer service issues in a timely manner with tact and diplomacy.Proactively manage safety and security processes and procedures to comply with HHS operating standards. Take ownership for creating a progressive open-door culture by managing the performance and development of team members.Review key performance open-doorindicators (KPIs) and convey necessary actions if needed.Recruit and hire new team members to meet service requirements.Understand contract requirements and customer expectations.Implement team member counseling and corrective action, including performance improvement plans, as needed.Monitor and/or conduct required training of team members.Plan and organize the most efficient use of resources to meet work requirements by analyzing equipment and team member work schedules.SkillsInterpersonal Skills: Ability to interact with individuals at all levels of the organizationCommunication: Effective written, spoken, and non-verbal communication as well as presentation skillsCustomer Service: Service-oriented mentality with a focus on exceeding expectationsProfessionalism: Maintain a positive and professional demeanorDecision Making: Ability to quickly make sound decisions and judgmentsProactivity: Self-motivated with the ability to effectively prioritize projects and needsTeam Player: Willingness to collaborate and provide support where needed to achieve outcomesBusiness Ethics: Demonstrate integrity, respect, and discretion in all business dealingsOrganization: Attention to detail and ability to effectively manage tasks in a fast-paced environmentRequirements2 to 5 years of management experienceAbility to work a flexible schedule that may include nights, weekends, and holidaysWilling to work outside in all types of weather and in elevated noise levels within the airport environment.Have a valid driver's license and a clear Motor Vehicle Report (MVR)Extensive airport operational experience and a working knowledge base of budgetary and financial responsibilitiesKnowledge of applicable FAA and OSHA regulationsExperience negotiating contractsComputer skills, including word processing, spreadsheets, email, and ordering platformsMust be willing to relocate for promotion opportunitiesWhat We OfferPaid time off (vacation and sick)Medical, dental, and vision insurance401(k) with employer matchEmployee Assistance Program (EAP)Career development and ongoing trainingImportant to KnowVeterans and candidates with military experience are encouraged to apply.HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.Who is HHS AviationHHS Aviation is an industry-leading aviation services provider. We are known for our unwavering commitment to providing our customers with the highest-quality aviation service solutions. We utilize our decades of industry knowledge and experience to offer our customers the insight and perspective to augment their ground servicing programs. We are a service solutions partner, not simply a contract labor provider like many other ground service companies.