Aircraft Appearance Duty Manager

Hhs, Llc; Northern (KY); Hybrid; USD 51,000 - 69,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision insurance

401(k) with employer match

Employee Assistance Program

Career development and training

Job summary

American Airlines at BWI - AVN seeks an experienced manager to oversee aircraft appearance, safety, servicing, and cleaning. You will lead a frontline team to deliver quality operations and ensure service levels are met for customers.

You will drive KPI performance, recruit and develop staff, and ensure compliance with FAA/OSHA standards in a dynamic airport environment.

Qualifications

• 2 to 5 years of management experience.
• Ability to work nights, weekends, and holidays.
• Valid driver's license with clear MVR.
• FAA and OSHA regulations knowledge.
• Experience negotiating contracts and the ability to relocate.

Responsibilities

• Take full responsibility for delivering effective aircraft appearance operations.
• Lead, motivate, and manage team to meet SLAs with customers.
• Resolve customer issues promptly with tact and diplomacy.
• Proactively manage safety and security in line with standards.
• Review KPIs and take action as needed; recruit and hire.
• Coordinate training and monitor staff performance.

Skills

Interpersonal skills

Communication

Customer service

Professionalism

Decision making

Proactivity

Team player

Business ethics

Organization

Job description

## Aircraft Appearance Duty ManagerApply: In-Person: Lithicum Heights, MD: Full time: Posted Yesterday: R26\\_004932**Location:**American Airlines BWI - AVN**Pay Rate:**Salary - Salary Plan, 60,000.00 USD Annual**Work Shift:****Job Description**We’re looking for a friendly, compassionate, leader to join our aviation services team! Oversee aircraft appearance operations, including, but not limited to, the following: safety, servicing, and cleaning services for aircraft; and employee management**Responsibilities*** Take full responsibility for delivering effective aircraft appearance operations to our customers.* Lead, motivate, and manage team members to deliver on the Service Level Agreements (SLAs) with customers.* Resolve customer service issues in a timely manner with tact and diplomacy.* Proactively manage safety and security processes and procedures to comply with HHS operating standards. ● Take ownership for creating a progressive open-door culture by managing the performance and development of team members.* Review key performance open-doorindicators (KPIs) and convey necessary actions if needed.* Recruit and hire new team members to meet service requirements.* Understand contract requirements and customer expectations.* Implement team member counseling and corrective action, including performance improvement plans, as needed.* Monitor and/or conduct required training of team members.* Plan and organize the most efficient use of resources to meet work requirements by analyzing equipment and team member work schedules.****Skills***** **Interpersonal Skills:** Ability to interact with individuals at all levels of the organization* **Communication:** Effective written, spoken, and non-verbal communication as well as presentation skills* **Customer Service:** Service-oriented mentality with a focus on exceeding expectations* **Professionalism:** Maintain a positive and professional demeanor* **Decision Making:** Ability to quickly make sound decisions and judgments* **Proactivity:** Self-motivated with the ability to effectively prioritize projects and needs* **Team Player:** Willingness to collaborate and provide support where needed to achieve outcomes* **Business Ethics:** Demonstrate integrity, respect, and discretion in all business dealings* **Organization:** Attention to detail and ability to effectively manage tasks in a fast-paced environment****Requirements***** 2 to 5 years of management experience* Ability to work a flexible schedule that may include nights, weekends, and holidays* Willing to work outside in all types of weather and in elevated noise levels within the airport environment.* Have a valid driver's license and a clear Motor Vehicle Report (MVR)* Extensive airport operational experience and a working knowledge base of budgetary and financial responsibilities* Knowledge of applicable FAA and OSHA regulations* Experience negotiating contracts* Computer skills, including word processing, spreadsheets, email, and ordering platforms* Must be willing to relocate for promotion opportunities****What We Offer***** Paid time off (vacation and sick)* Medical, dental, and vision insurance* 401(k) with employer match* Employee Assistance Program (EAP)* Career development and ongoing training****Important to Know***** Veterans and candidates with military experience are encouraged to apply.* HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.