Aircraft Appearance Operations Manager

HHS Aviation, LLC (USA); Baltimore (MD); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Employee Assistance Program

Career development

Job summary

HHS Aviation is seeking a leader to oversee aircraft appearance operations at American Airlines BWI - AVN. You will manage safety, servicing, cleaning, and personnel to meet SLAs while maintaining a high standard of service.

The role requires 2–5 years of management experience, a valid driver’s license, and knowledge of FAA/OSHA regulations. You’ll coordinate schedules, mentor staff, and ensure contracts are understood and fulfilled.

Qualifications

• Ability to interact with individuals at all levels of the organization.
• Effective written, spoken, and non-verbal communication as well as presentation skills.
• Service-oriented mentality with a focus on exceeding expectations.
• Maintain a positive and professional demeanor.
• Ability to quickly make sound decisions and judgments.
• Self-motivated with the ability to effectively prioritize projects.
• Willingness to collaborate and support team outcomes.
• Demonstrate integrity, respect, and discretion in all business dealings.
• Attention to detail and ability to manage tasks in a fast-paced environment.

Responsibilities

• Take full responsibility for delivering effective aircraft appearance operations to our customers.
• Lead, motivate, and manage team members to deliver on the Service Level Agreements (SLAs) with customers.
• Resolve customer service issues in a timely manner with tact and diplomacy.
• Proactively manage safety and security processes and procedures to comply with HHS operating standards.
• Take ownership for creating a progressive open-door culture by managing the performance and development of team members.
• Review key performance open-doorindicators (KPIs) and convey necessary actions if needed.
• Recruit and hire new team members to meet service requirements.
• Understand contract requirements and customer expectations.
• Implement team member counseling and corrective action, including performance improvement plans, as needed.
• Monitor and/or conduct required training of team members.
• Plan and organize the most efficient use of resources to meet work requirements by analyzing equipment and team member work schedules.

Skills

Interpersonal Skills

Communication

Customer Service

Professionalism

Decision Making

Proactivity

Team Player

Business Ethics

Organization

Job description

HHS Aviation is seeking a leader to oversee aircraft appearance operations at American Airlines BWI - AVN. You will manage safety, servicing, cleaning, and personnel to meet SLAs while maintaining a high standard of service.

The role requires 2–5 years of management experience, a valid driver’s license, and knowledge of FAA/OSHA regulations. You’ll coordinate schedules, mentor staff, and ensure contracts are understood and fulfilled.