Aircraft Appearance Duty Manager

HHS Aviation, LLC (USA); Baltimore (MD); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Employee Assistance Program

Career development

Job summary

HHS Aviation is seeking a leader to oversee aircraft appearance operations at American Airlines BWI - AVN. You will manage safety, servicing, cleaning, and personnel to meet SLAs while maintaining a high standard of service.

The role requires 2–5 years of management experience, a valid driver’s license, and knowledge of FAA/OSHA regulations. You’ll coordinate schedules, mentor staff, and ensure contracts are understood and fulfilled.

Qualifications

• Ability to interact with individuals at all levels of the organization.
• Effective written, spoken, and non-verbal communication as well as presentation skills.
• Service-oriented mentality with a focus on exceeding expectations.
• Maintain a positive and professional demeanor.
• Ability to quickly make sound decisions and judgments.
• Self-motivated with the ability to effectively prioritize projects.
• Willingness to collaborate and support team outcomes.
• Demonstrate integrity, respect, and discretion in all business dealings.
• Attention to detail and ability to manage tasks in a fast-paced environment.

Responsibilities

• Take full responsibility for delivering effective aircraft appearance operations to our customers.
• Lead, motivate, and manage team members to deliver on the Service Level Agreements (SLAs) with customers.
• Resolve customer service issues in a timely manner with tact and diplomacy.
• Proactively manage safety and security processes and procedures to comply with HHS operating standards.
• Take ownership for creating a progressive open-door culture by managing the performance and development of team members.
• Review key performance open-doorindicators (KPIs) and convey necessary actions if needed.
• Recruit and hire new team members to meet service requirements.
• Understand contract requirements and customer expectations.
• Implement team member counseling and corrective action, including performance improvement plans, as needed.
• Monitor and/or conduct required training of team members.
• Plan and organize the most efficient use of resources to meet work requirements by analyzing equipment and team member work schedules.

Skills

Interpersonal Skills

Communication

Customer Service

Professionalism

Decision Making

Proactivity

Team Player

Business Ethics

Organization

Job description

Location: American Airlines BWI - AVN

Pay Rate: Salary - Salary Plan, 60,000.00 USD Annual

Work Shift: Job Description We’re looking for a friendly, compassionate, leader to join our aviation services team! Oversee aircraft appearance operations, including, but not limited to, the following: safety, servicing, and cleaning services for aircraft; and employee management

Responsibilities

• Take full responsibility for delivering effective aircraft appearance operations to our customers.
• Lead, motivate, and manage team members to deliver on the Service Level Agreements (SLAs) with customers.
• Resolve customer service issues in a timely manner with tact and diplomacy.
• Proactively manage safety and security processes and procedures to comply with HHS operating standards.
• Take ownership for creating a progressive open-door culture by managing the performance and development of team members.
• Review key performance open-doorindicators (KPIs) and convey necessary actions if needed.
• Recruit and hire new team members to meet service requirements.
• Understand contract requirements and customer expectations.
• Implement team member counseling and corrective action, including performance improvement plans, as needed.
• Monitor and/or conduct required training of team members.
• Plan and organize the most efficient use of resources to meet work requirements by analyzing equipment and team member work schedules.

Skills

• Interpersonal Skills: Ability to interact with individuals at all levels of the organization
• Communication: Effective written, spoken, and non-verbal communication as well as presentation skills
• Customer Service: Service-oriented mentality with a focus on exceeding expectations
• Professionalism: Maintain a positive and professional demeanor
• Decision Making: Ability to quickly make sound decisions and judgments
• Proactivity: Self-motivated with the ability to effectively prioritize projects and needs
• Team Player: Willingness to collaborate and provide support where needed to achieve outcomes
• Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings
• Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment

Requirements

• 2 to 5 years of management experience
• Ability to work a flexible schedule that may include nights, weekends, and holidays
• Willing to work outside in all types of weather and in elevated noise levels within the airport environment.
• Have a valid driver's license and a clear Motor Vehicle Report (MVR)
• Extensive airport operational experience and a working knowledge base of budgetary and financial responsibilities
• Knowledge of applicable FAA and OSHA regulations
• Experience negotiating contracts
• Computer skills, including word processing, spreadsheets, email, and ordering platforms
• Must be willing to relocate for promotion opportunities

What We Offer

• Paid time off (vacation and sick)
• Medical, dental, and vision insurance
• 401(k) with employer match
• Employee Assistance Program (EAP)
• Career development and ongoing training

Important to Know

Veterans and candidates with military experience are encouraged to apply. HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.

Who is HHS Aviation

HHS Aviation is an industry-leading aviation services provider. We are known for our unwavering commitment to providing our customers with the highest-quality aviation service solutions. We utilize our decades of industry knowledge and experience to offer our customers the insight and perspective to augment their ground servicing programs. We are a service solutions partner, not simply a contract labor provider like many other ground service companies. HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries.

What We Do

We provide industry-leading support services for aviation, government, healthcare, education, senior living, and resorts across the U.S.