Lead AI PM: Conversational AI & Actions

Lawn Love; San Francisco (CA); A distancia; USD 170.000 - 225.000; Jornada completa

Descripción de la vacante

LawnStarter is seeking an experienced Lead PM to own our conversational AI and agent experiences for homeowners and Pros. You’ll shape chat interactions, the actions the AI can take, and how it hands off to humans, while extending AI into existing workflows beyond chat windows.

You’ll lead with data, define evals and guardrails, and collaborate across engineering, design, data, and support to ship impactful AI in a fast-moving marketplace.

Formación

• 6+ years of product management, including at least 3 years launching AI products to customers.
• You are an AI builder who has shipped to real users.
• You own quality and write the evals and guardrails for AI experiences.
• Fluent in agents and tool use.
• A strategist who prioritizes with data.
• A systems thinker who considers second- and third-order effects.

Responsabilidades

• The AI roadmap: Where consumer AI and Pro AI go next, and the order we build it in.
• Customer AI chat: Answering homeowners' questions and completing tasks, like skipping or rescheduling a service.
• AI chat in the Pros App: The AI experience Pros get inside the app they work from.
• Agents inside existing workflows: AI that acts within the consumer and Pro flows people already use, not just in a chat window.
• Customer-to-Pro messaging: How homeowners and Pros talk to each other.
• The handoff to human support: When the bot passes a conversation to a support agent.
• Outside AI agents: Letting a customer's own agent, such as ChatGPT or Claude, work with us on their behalf.

Conocimientos

Product management

AI product experience

Conversational AI

Data-driven prioritization

Herramientas

ChatGPT

Claude

Descripción del empleo

LawnStarter is seeking an experienced Lead PM to own our conversational AI and agent experiences for homeowners and Pros. You’ll shape chat interactions, the actions the AI can take, and how it hands off to humans, while extending AI into existing workflows beyond chat windows.

You’ll lead with data, define evals and guardrails, and collaborate across engineering, design, data, and support to ship impactful AI in a fast-moving marketplace.