Lead AI Experience Architect

EY; City of Rochester (NY); Hybrid; USD 126,000 - 230,000; Full time

Benefits offered by this job

Medical and dental coverage

Pension and 401(k)

Paid time off

Flexible vacation policy

Hybrid/onsite work options

Job summary

EY is seeking an experienced designer to shape how people interact with AI. You will define interaction patterns, build prototypes, and translate research into production-ready experiences across web, app, and multimodal surfaces.

You’ll work with product, engineering, AI, security, and research teams to create intuitive, trustworthy experiences while keeping users in control of outcomes. Required: 7+ years in related roles, a strong portfolio, and production proficiency in modern web

Qualifications

• 7+ years of relevant and applicable experience.
• Bachelor’s Degree in a relevant field.
• A portfolio of shipped interaction design, design engineering, frontend engineering, or HCI work showing both thinking and implementation.
• Production proficiency in modern web or application technologies, delivering responsive, performant components.
• Experience designing for AI, search, recommendation, automation, or another adaptive system.
• Practical command of semantic UI, WCAG, WAI-ARIA, keyboard interaction, and assistive-technology testing.
• Experience extending reusable component libraries and supporting adoption across product teams.
• Travel and On-site requirements: up to 50% travel and flexibility to go into the office in a hybrid capacity.

Responsibilities

• Define experience principles, interaction architecture, and reusable patterns for AI-assisted products.
• Conduct workflow research and usability testing with diverse users, including those using assistive tech.
• Build high-fidelity prototypes and accessible production components for web, app, conversational, or multimodal surfaces.
• Translate user intent into interaction specifications for clarification, uncertainty, memory, and permissions.
• Make plans, progress, evidence, tool activity, costs, and outcomes legible without overwhelming users.
• Design controls for preview, approval, interruption, edit, undo, retry, escalation, and human takeover.
• Measure task completion, effort, correction burden, recovery, and trust; collaborate with AI and security teams.

Skills

7+ years experience

Portfolio of shipped work

Frontend engineering

AI design experience

Semantic UI / WCAG / ARIA

Reusable component libraries

Travel up to 50% (hybrid)

Education

Bachelor’s Degree in a relevant field

Job description

EY is seeking an experienced designer to shape how people interact with AI. You will define interaction patterns, build prototypes, and translate research into production-ready experiences across web, app, and multimodal surfaces.

You’ll work with product, engineering, AI, security, and research teams to create intuitive, trustworthy experiences while keeping users in control of outcomes. Required: 7+ years in related roles, a strong portfolio, and production proficiency in modern web