Lead Administrative Specialist, Flooring Operations

Nebraska Furniture Mart Inc.; Cedar Park (TX); On-site; USD 34,000 - 42,000; Full time

Job summary

Nebraska Furniture Mart Inc. is seeking an Administrative Specialist Lead - Flooring to support the Flooring Installation team with advanced administrative coordination, project oversight, and operational support.

In this lead role, you’ll guide procedures, resolve complex issues, and collaborate across teams to help deliver an exceptional experience for customers and partners. Monitor installer performance, manage projects, handle pay processing, and help develop policies and training materials

Qualifications

• High School Diploma or GED.
• 3-5 years office/clerical experience.
• 3-5 years customer service experience.
• Proficient in MS Office applications (Outlook, Excel, Word).
• Basic accounting skills.
• Detail oriented.
• Ability to multi-task and prioritize.
• Ability to delegate and staff accountable.
• Excellent written and verbal communication skills.
• Ability to enter data quickly and accurately.
• Ability to work night, weekend and/or early morning hours based on business needs.
• Pre-employment screening includes, but isn't limited to, criminal background check.

Responsibilities

• Monitor: Track installer performance and maintain accurate records to support operational goals and service standards.
• Manage: Coordinate and complete assigned departmental projects, ensuring progress is tracked and deadlines are achieved.
• Maintain: Perform accounts payable and accounts receivable activities related to installer pay processing and reconciliation.
• Assist: Prepare purchase orders, invoices, and supporting documentation for review and approval.
• Collaborate: Partner with management to develop and maintain departmental policies, procedures, training materials, and communications.
• Support: Serve as a lead resource for the department by addressing complex administrative issues and assisting with process improvements.

Skills

Detail oriented

Multi-tasking

Strong communication

Customer service experience

Accounting skills

Education

High School Diploma or GED

Tools

MS Office

Job description

Nebraska Furniture Mart Inc. is seeking an Administrative Specialist Lead - Flooring to support the Flooring Installation team with advanced administrative coordination, project oversight, and operational support.

In this lead role, you’ll guide procedures, resolve complex issues, and collaborate across teams to help deliver an exceptional experience for customers and partners. Monitor installer performance, manage projects, handle pay processing, and help develop policies and training materials