Lead Customer Service Specialist — Cash & Service Ops

Nebraska Furniture Mart, Inc.; Omaha (NE); Hybrid; USD 26,000 - 36,000; Part time

Benefits offered by this job

Competitive pay

Paid holiday and PTO

Staff discount

401(k) with company matching

Paid training

Career development

Job summary

Nebraska Furniture Mart, Inc. is seeking a dedicated Lead Customer Service Specialist to oversee the day-to-day operations of service counters at all locations, including OM and KC, and to serve as a key management representative engaging with customers daily.

The role requires 3–5 years of customer service experience, 1 year in a lead or supervisory capacity, and strong skills in negotiation, MS Office, data entry, and problem solving; night/weekend hours may be required.

Qualifications

• High School Diploma or GED preferred.
• 3–5 years of customer service experience with problem resolution.
• 1 year of lead or supervisory experience.
• Ability to negotiate with customers to find a mutually agreeable solution.
• Proficiency with MS Office and internet navigation.
• Data entry accuracy and speed.
• Ability to work night, weekend and/or early morning hours.
• Pre-employment background check.

Responsibilities

• Oversee day-to-day operations of service counters at all locations.
• Serve as a key management representative with daily customer engagement.
• Assist with balancing cash drawers, refunds, claims, and account issues.
• Monitor merchandise receiving and coordinate with suppliers for inventory levels.

Skills

Customer service

Leadership

Negotiation

Data entry

MS Office

Flexibility

Problem solving

Education

High School Diploma or GED

Tools

MS Office

Internet navigation

Job description

Nebraska Furniture Mart, Inc. is seeking a dedicated Lead Customer Service Specialist to oversee the day-to-day operations of service counters at all locations, including OM and KC, and to serve as a key management representative engaging with customers daily.

The role requires 3–5 years of customer service experience, 1 year in a lead or supervisory capacity, and strong skills in negotiation, MS Office, data entry, and problem solving; night/weekend hours may be required.