Senior Director of Operations

Employbridge; Matawan (NJ); On-site; USD 140,000 - 180,000; Full time

Benefits offered by this job

PTO

Benefits

Growth opportunities

Job summary

EmployBridge in Matawan, NJ seeks an experienced Senior Director of Operations to lead Administrative, Sales, and Installation Operations within a flooring/construction environment. This hands-on leader will drive process improvement, operational efficiency, and customer satisfaction, guiding multiple departments to support business growth.

The role requires 7+ years of operations leadership and flooring/construction industry experience, with a proven ability to implement KPIs, SOPs, and

Qualifications

• 7+ years of operations leadership experience.
• Required flooring or construction industry management experience.
• Experience implementing KPIs, SOPs, and scalable business processes.

Responsibilities

• Oversee administrative, sales, and installation operations.
• Improve workflows, scheduling, communication, and project execution.
• Develop performance metrics and accountability standards.
• Lead, mentor, and develop department managers and staff.
• Ensure a seamless customer experience from sale through project completion.
• Drive operational excellence, efficiency, and profitability.

Skills

Operations leadership

Cross-functional leadership

Scheduling

Field operations

Sales support

Customer service

Process improvement

Job description

Seeking an experienced Senior Director of Operations to lead Administrative, Sales, and Installation Operations within a flooring/construction environment. This hands‑on leader will drive process improvement, operational efficiency, team performance, customer satisfaction, and business growth.

Key Qualifications:

• 7+ years of operations leadership experience
• Required: Flooring or construction industry management experience
• Proven success leading multiple departments and cross-functional teams
• Strong background in scheduling, field operations, sales support, customer service, and process improvement
• Experience implementing KPIs, SOPs, and scalable business processes

Responsibilities:

• Oversee administrative, sales, and installation operations
• Improve workflows, scheduling, communication, and project execution
• Develop performance metrics and accountability standards
• Lead, mentor, and develop department managers and staff
• Ensure a seamless customer experience from sale through project completion
• Drive operational excellence, efficiency, and profitability

Compensation:

Competitive salary, PTO, benefits, and growth opportunity.

Must have flooring or construction business management experience.