Lead Administrative Specialist – Complex Operations

JobAps; Wilmington (DE); Hybrid; USD 55,000 - 75,000; Part time

Job summary

JobAps is seeking a Senior Administrative Specialist in Delaware to provide administrative, technical, program and office support across a large operation. The role includes handling inquiries, coordinating materials, and maintaining records to ensure compliance.

Responsibilities involve scheduling, document creation, data gathering, and supporting leadership with dashboards and reports while delivering high-quality customer service and cross-team communication.

Qualifications

• One year of experience in performing administrative specialist work such as composing official documents, drafting and distributing communications or other materials, tracking and resolving issues with workflow, assisting with research, special projects or data/information management, or other similar work in support of administrative, technical, program, and/or office operations.
• One year of experience in using standard computer software/applications to create documents, develop spreadsheets, or maintain/update databases.
• One year of experience in collecting, compiling, and evaluating data from multiple sources to prepare reports, letters, or other administrative documents.
• Six months' experience in providing guidance and consultation to management, customers, and others on administrative matters.

Responsibilities

• Liaise with internal and external contacts to coordinate activities and respond to inquiries.
• Create formatted documents and presentations; manage schedules and spreadsheets; maintain procedures and training materials.
• Provide excellent customer service in person, electronically, or in writing.
• Explain agency services, laws, rules, regulations, standards, policies, and procedures.
• Maintain diverse record-keeping systems and ensure compliance with retention schedules.
• Support decision-making and monitoring of operational indicators through data collection and reports.
• Draft and distribute communications for public and internal use.
• Coordinate project activities including timelines and notifications to team members.
• Use information systems to enter, update, and report data.
• Order and maintain office supplies and equipment.
• Plan meetings, hearings, or conferences and arrange travel.

Skills

Liaison with internal and external

Document formatting

Scheduling

Data collection

Customer service

Job description

JobAps is seeking a Senior Administrative Specialist in Delaware to provide administrative, technical, program and office support across a large operation. The role includes handling inquiries, coordinating materials, and maintaining records to ensure compliance.

Responsibilities involve scheduling, document creation, data gathering, and supporting leadership with dashboards and reports while delivering high-quality customer service and cross-team communication.