Lead Administrative Assistant - Patient Services

Brown University Health; Fall River (MA); On-site; USD 28,000 - 41,000; Full time

Job summary

Brown University Health seeks to provide leadership and support to administrative staff to promote efficiency, accuracy, and exceptional patient service across the organization.

Employees are expected to model Compassion, Accountability, Respect, and Excellence in daily interactions with patients, customers, and colleagues, and to exemplify core success factors in teamwork and performance.

Qualifications

• 3-5 years experience in related field.
• Excellent phone and face-to-face customer service skills.
• Excellent verbal and written communication with attention to detail.
• Ability to work independently and take initiative.
• Good judgment and problem solving abilities.
• Strong organization and time management skills.
• Ability to develop and train administration staff on new processes.

Responsibilities

• Demonstrates respect for the dignity of all patients, families, visitors, and staff to maintain a professional environment.
• Commits to recognizing and respecting cultural differences for all customers.
• Communicates effectively with internal and external customers, respecting cultural, values, beliefs and ages.
• Performs other duties as assigned.

Skills

Customer service

Communication skills

Initiative

Organization skills

Problem solving

Attention to detail

Staff training

Education

High School Diploma or Associates Degree

Job description

Brown University Health seeks to provide leadership and support to administrative staff to promote efficiency, accuracy, and exceptional patient service across the organization.

Employees are expected to model Compassion, Accountability, Respect, and Excellence in daily interactions with patients, customers, and colleagues, and to exemplify core success factors in teamwork and performance.