Patient Care Administrative Specialist

Brown University Health; Warwick (RI); On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health seeks a patient services associate to assist physicians in delivering high-quality care and exemplify our core values of Compassion, Accountability, Respect, and Excellence. The role focuses on front-desk duties, appointment coordination, and patient service.

Responsibilities include phone handling, appointment scheduling, patient check-in/out, balance collection, and adherence to safety and privacy standards. A strong customer service orientation is essential.

Qualifications

• Experience handling phone calls and appointment scheduling.

Responsibilities

• Answer phones, schedule appointments, check patients in and out from their appointment and coordinate specialist appointments for patients.
• Collect patient balances, copays, and credit cards at time of service.
• Reviews lists of patients who need appointments and calls to schedule when due.
• Verifies demographics and insurance carrier information for every patient.
• Assists patients with Kiosk sign in.
• Complies with OSHA and DOH standards.
• Schedules, coordinates, and tracks STAT patient referrals and pre-authorizations.
• Provides superior customer service and outstanding patient care.

Skills

Customer service

Job description

Brown University Health seeks a patient services associate to assist physicians in delivering high-quality care and exemplify our core values of Compassion, Accountability, Respect, and Excellence. The role focuses on front-desk duties, appointment coordination, and patient service.

Responsibilities include phone handling, appointment scheduling, patient check-in/out, balance collection, and adherence to safety and privacy standards. A strong customer service orientation is essential.