Healthcare Practice Operations Leader

Lifespan; Pawtucket (RI); On-site; USD 71,000 - 117,000; Full time

Job summary

Brown University Health is seeking a leader to manage and coordinate day-to-day personnel and operations that support delivery of comprehensive health care services. The role emphasizes compassion, accountability, respect, and excellence, aligning with the organization’s values and success factors to guide actions with patients, customers, and colleagues.

Responsibilities include ensuring quality measures, coordinating patient registration, scheduling, and insurance verification; improving

Qualifications

• Experience leading health care operations and teams.
• Knowledge of quality improvement and patient outcomes.
• Familiarity with HIPAA and patient privacy requirements.

Responsibilities

• Ensures the achievement of NCQA, ACO, Meaningful Use quality measures and other clinical quality improvement initiatives
• Promotes continuous quality improvement in patient services and practice workflow
• Manages and coordinates all aspects of patient registration, scheduling, insurance verification and reception
• Tracks access to care
• Ensures compliance with standard, Brown Health Medical Group Primary Care, OSHA and HIPAA policies and requirements
• Establishes and implements short and long range organizational goals, objectives, policies and operating procedures
• Monitors and evaluates operational effectiveness and implements changes required for improvement
• Oversees the supervision of personnel including: work allocation, training and problem resolution
• Evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance
• Recruiting, interviewing, hiring, and on-boarding new staff
• Develops procedures and trains staff on new policies
• Develops and monitors office budgets, monitors resource utilization and initiates purchase requests
• Communicates new information and policies to the practices and assists and guides implementation
• Complies with federal and local confidentiality laws, including HIPAA, ensuring patient privacy
• Adheres to Brown Health Medical Group Primary Care guidelines and policies for protecting patients’ demographic, clinical and financial information
• Performs other job-related duties as assigned.

Skills

Leadership

Quality improvement

HIPAA compliance

Job description

Brown University Health is seeking a leader to manage and coordinate day-to-day personnel and operations that support delivery of comprehensive health care services. The role emphasizes compassion, accountability, respect, and excellence, aligning with the organization’s values and success factors to guide actions with patients, customers, and colleagues.

Responsibilities include ensuring quality measures, coordinating patient registration, scheduling, and insurance verification; improving