Outpatient Scheduling & Care Coordinator

Brown-University-Health-1; Providence (RI); On-site; USD 29,000 - 32,000; Part time

Job summary

Brown University Health is seeking an Administrative Assistant to support clinical operations at Rhode Island Hospital. Under supervision, the incumbent prepares patient records, registers patients, schedules appointments, handles co-pays, and generates billing codes and reports to track follow-up care.

The role emphasizes compassionate customer service, accuracy in record-keeping, and collaboration across departments to ensure smooth patient visits and compliant billing processes.

Qualifications

• High School Diploma or equivalent; know PC basics and medical billing terms.
• Experience with online billing systems for coding and billing.
• Strong customer service and courteous telephone technique.

Responsibilities

• Schedule patients using the hospital system, set appointment type, clinic, and time; arrange follow-ups.
• Complete pre-registration and registration, verify data, collect co-pays, print cards, confirm eligibility.
• Mail information to new patients and coordinate with outside agencies as needed.
• Act as outpatient receptionist; answer calls, greet patients, verify info, orient patients to service.
• Enter diagnosis/service codes in the billing system; resolve billing issues and denials.
• Obtain and organize medical records for physicians; ensure files are complete for visits.
• Print reports from scheduling and billing systems.
• Perform duties in line with ambulatory care policies and procedures.
• Respond to inquiries by rotating into a centralized call setting.

Skills

PC skills

Medical billing

Customer service

Telephone etiquette

Medical terminology

Coding and billing

Education

High School Diploma or equivalent

Tools

Online billing system

Job description

Brown University Health is seeking an Administrative Assistant to support clinical operations at Rhode Island Hospital. Under supervision, the incumbent prepares patient records, registers patients, schedules appointments, handles co-pays, and generates billing codes and reports to track follow-up care.

The role emphasizes compassionate customer service, accuracy in record-keeping, and collaboration across departments to ensure smooth patient visits and compliant billing processes.