Lead, Account Management – Build & Scale High-Impact Team

Candidate; New York (NY); Vor Ort; USD 180.000 - 250.000; Vollzeit

Benefits dieser Stelle

Flexible PTO

Home-office equipment ordering

Health and wellness stipend

Budget for intra-office travel

Weekly coffee stipend

Zusammenfassung

Ramp is seeking a Head of Account Management to lead a team of 5-8 Account Managers, each handling a book of ~3,000 emerging and SMB customers. This is a build role focused on scalable motion, playbooks, and performance bars.

You will drive quota attainment, forecast with leadership, and coach the team while collaborating with Sales, CX, CSM, Risk, and Product to remove blockers and accelerate growth.

Qualifikationen

• 2+ years quota-carrying sales or account management as an individual contributor.
• 1+ years building and leading account management or sales teams.
• Experience in fast-paced GTM environments, ideally SaaS or AI.
• Ability to hire and develop the next generation of AMs.

Aufgaben

• Build and run a high-performing team of 5-8 Account Managers - setting the bar for culture, morale, and daily execution.
• Prioritize your team’s time and break into top accounts, especially where trust is being built or repaired.
• Own the number: forecast and drive spend activation, product activation, retention, and expansion.
• Hire and develop the next generation of AMs through training on product, personas, competition, and tooling.
• Coach relentlessly: daily 1:1s, feedback, enablement sessions, and career paths for each rep.
• Turn what works into a system by refining processes and tooling as the segment scales.
• Represent AM across Sales, CX, CSM, Risk, and Product to remove blockers and drive outcomes.

Kenntnisse

Quota carrying sales

Team leadership

GTM strategy

Data-driven decisions

Customer relationship

Tools

Salesforce

Looker

Excel

Jobbeschreibung

Ramp is seeking a Head of Account Management to lead a team of 5-8 Account Managers, each handling a book of ~3,000 emerging and SMB customers. This is a build role focused on scalable motion, playbooks, and performance bars.

You will drive quota attainment, forecast with leadership, and coach the team while collaborating with Sales, CX, CSM, Risk, and Product to remove blockers and accelerate growth.