Retail Service Lead & Customer Experience Coach

Burberry; Los Angeles (CA); On-site; USD 37,000 - 40,000; Full time

Job summary

Burberry in Los Angeles is seeking a store supervisor to manage daily floor operations and drive the Burberry Experience for customers. You will coach a team of sales associates, ensure high-quality service, and partner with store leadership to meet sales goals in a fast-paced luxury environment.

The role emphasizes delivering consistent customer experiences, training staff, and maintaining brand standards on the selling floor, with opportunities for development and advancement.

Qualifications

• Advanced knowledge of POS system.
• Experience with Apple mobile devices and digital tools.
• 1–2 years of supervisory or management experience in retail sales.

Responsibilities

• Supervise, assist and motivate sales associates to deliver high-value experiences on the selling floor.
• Partner with associates to improve selling skills and achieve sales KPIs.
• Lead a high-performing customer-facing team and provide real-time coaching.

Skills

POS expertise

Apple devices

Retail supervisory experience

Job description

Burberry in Los Angeles is seeking a store supervisor to manage daily floor operations and drive the Burberry Experience for customers. You will coach a team of sales associates, ensure high-quality service, and partner with store leadership to meet sales goals in a fast-paced luxury environment.

The role emphasizes delivering consistent customer experiences, training staff, and maintaining brand standards on the selling floor, with opportunities for development and advancement.