Luxury Retail Service Lead

Burberry; Bellevue (WA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Commission earnings

Employee discounts

Burberry Experience training

Job summary

Burberry in Bellevue, WA is seeking a daily floor supervisor to drive customer experiences and help achieve sales goals. You will lead and coach a team of sales associates to deliver the Burberry Experience in every interaction.

The role requires 1-2 years of supervisory retail experience, advanced POS knowledge, and comfort with Apple devices and digital tools. You will collaborate with store management to maintain standards and deliver exceptional service.

Qualifications

• Advanced knowledge of POS system.
• Previous experience with Apple mobile devices and comfortable with the use of digital tools.
• 1-2 years previous supervisory or management experience in retail sales.

Responsibilities

• Supervise and motivate sales associates to deliver high-value experiences on the selling floor to every client; act as a "quality control" supervisor ensuring that every interaction with a customer is memorable.
• Coach and provide feedback to the team to improve selling skills and close sales in order to achieve sales goals and KPIs.
• Lead a high performing customer facing and service orientated team. Coach "in the moment" and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper follow-through on follow up actions.
• Develop and retain talented employees, by recognising and rewarding performance through monthly development plans and annual performance reviews.
• Lead by example by delivering the Burberry Experience to customers when necessary.

Skills

POS system

Apple devices

Retail supervisory experience

Job description

Burberry in Bellevue, WA is seeking a daily floor supervisor to drive customer experiences and help achieve sales goals. You will lead and coach a team of sales associates to deliver the Burberry Experience in every interaction.

The role requires 1-2 years of supervisory retail experience, advanced POS knowledge, and comfort with Apple devices and digital tools. You will collaborate with store management to maintain standards and deliver exceptional service.