Lead Access & Patient Services Specialist

Rochester Regional Health; United States; On-site; USD 25,000 - 29,000; Full time

Job summary

Unity Hospital in Rochester, NY seeks a Senior Access Associate to lead a team within the Pre Anesthesia Care Unit, guiding staff and ensuring high-quality patient care. The role involves directing daily access operations, resolving complex issues, and supporting training initiatives.

Responsibilities include managing calls, greeting patients, scheduling appointments, completing registrations, verifying insurance, and handling co-pays and charges.

Qualifications

• Three (3) years of related work experience in a healthcare or customer service setting preferred.
• Ability to lead and take direction.
• Basic computer skills.
• Excellent customer service and communication skills.

Responsibilities

• Leadership. Provides knowledge, expertise and guidance to a team of access associates; assist in training new employees; serve as a resource to others in the resolution of complex issues
• Customer Service. Manage incoming calls and provide necessary information; greet patients and/or their representatives and provide direction as needed; schedule patient appointments; interview patients and/or their representatives to obtain necessary information
• Registration & Verification. Complete the registration process for patients and/or their representatives; verify insurance eligibility/coverage and obtain necessary pre-certifications/authorizations when applicable
• Billing & Payments. Collect/process co-payments, deductibles and/or other types of payments; provide cost estimates when applicable; review charges in charge review WQs for completeness and accuracy

Skills

Leadership

Customer service

Communication

Computer skills

Job description

Unity Hospital in Rochester, NY seeks a Senior Access Associate to lead a team within the Pre Anesthesia Care Unit, guiding staff and ensuring high-quality patient care. The role involves directing daily access operations, resolving complex issues, and supporting training initiatives.

Responsibilities include managing calls, greeting patients, scheduling appointments, completing registrations, verifying insurance, and handling co-pays and charges.