LC-MS Technical Training & Support Lead

Perkinelmer; Shelton (CT); Hybrid; USD 90,000 - 120,000; Full time

Job summary

PerkinElmer is seeking a Senior Technical Support Specialist in Shelton, CT to deliver 3rd-level technical support for LCMS and related systems. You will troubleshoot complex equipment, contribute to training programs, and support new product introductions from LC and LCMS lines.

The role includes creating service documentation, collaborating with R&D, and maintaining knowledge bases. A hybrid work schedule in Shelton, CT is available with on-site training responsibilities.

Qualifications

• Bachelor's degree in chemistry, biochemistry, biotechnology or related field.
• 4–6 years in a support/service/analytical lab role performing product-end-user duties.
• Experience with LCMS and chromatography data systems.

Responsibilities

• Provide 3rd level technical support to field and inside service teams.
• Monitor field service alerts and escalate/open issues as needed.
• Collaborate with R&D and vendors to troubleshoot and implement improvements.
• Develop and maintain service documentation and training materials.
• Support new product introductions and launch activities.

Skills

Cross-functional collaboration

LCMS experience

Troubleshooting complex systems

Education

Bachelor's degree in chemistry/biochemistry/biotechnology

Tools

SimplicityQQQ

QSight LCMS

Chromatography Data Systems

Job description

PerkinElmer is seeking a Senior Technical Support Specialist in Shelton, CT to deliver 3rd-level technical support for LCMS and related systems. You will troubleshoot complex equipment, contribute to training programs, and support new product introductions from LC and LCMS lines.

The role includes creating service documentation, collaborating with R&D, and maintaining knowledge bases. A hybrid work schedule in Shelton, CT is available with on-site training responsibilities.