Senior Lab Instrument Support Engineer

PerkinElmer; Cambridge (MA); On-site; USD 80,000 - 100,000; Full time

Job summary

PerkinElmer Service engineers are seeking a Senior Service Team Member in the United States. You will represent PerkinElmer and drive best-in-class customer service, responsiveness, and professionalism by supporting laboratory processes and ensuring instrument uptime.

Responsibilities include installing, maintaining, validating, and repairing LC systems and Mass Spectrometers, providing on-site expertise, troubleshooting, and training to customers while maintaining compliant service records and

Qualifications

• Bachelor’s degree in applied science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 5 years direct experience with repair of laboratory equipment
• Associate Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 7 years direct experience with repair of laboratory equipment
• High School Diploma plus 10+ years direct experience with repair of laboratory equipment

Responsibilities

• Install, maintain, validate and repair Thermo Vanquish LC systems (Horizon, Flex, Core, and Neo) and Mass Spectrometers, primarily Orbitrap systems (Exploris, Astral, Exactive, and all Tribrid lines)
• Serve as primary support for the Site Leader for the overall operation of the site
• Provide troubleshooting, repair, and qualification services for customers including warranty services within a prescribed time frame and established maintenance protocols
• Deliver customer familiarization for instrument operation and maintenance to support customer instrumentation, primarily focused on departmental LC and mass spectrophotometer instrumentation and program requirements
• Communicate service offerings including training, support, software, laboratory services products and field upgrades
• Partner with our customers to understand their analytical workflow and applications, and enhance the existing LAMP program offerings
• Demonstrate knowledge of and adherence to the installation, warranty, and service agreement documentation standards
• Contribute to account profitability through efficient execution and service delivery
• Perform timely uploads and downloads of required service data to ensure the integrity of service system(s)
• Maintain assigned assets including tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc.
• Proactively develop technical and soft skills to maintain and enhance PerkinElmer’s value proposition to the customer
• Enhance PerkinElmer’s product quality by proactively reporting improvement opportunities via the quality notification process
• Seek higher level certification through participation in company sponsored training & development offerings
• Complete all administrative tasks to include but not limited to time reporting, assigned training, etc.
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment.

Skills

Interpersonal skills

Team player

Communication

Time management

Safety awareness

Education

Bachelor’s degree in applied science

Associate degree in applied science

High School Diploma

Tools

Waters Acquity

Waters Alliance

Microsoft 365

Job description

PerkinElmer Service engineers are seeking a Senior Service Team Member in the United States. You will represent PerkinElmer and drive best-in-class customer service, responsiveness, and professionalism by supporting laboratory processes and ensuring instrument uptime.

Responsibilities include installing, maintaining, validating, and repairing LC systems and Mass Spectrometers, providing on-site expertise, troubleshooting, and training to customers while maintaining compliant service records and