LC-MS/GC-MS Field Service Engineer — On-Site & Training

Connexion Systems & Engineering Inc.; Canton (MA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Job summary

Connexion Systems & Engineering Inc. is seeking a Field Service Engineer to deliver on-site and remote support for LC-MS and GC-MS systems in Canton, MA.

You will diagnose hardware and software issues, perform maintenance, and assist with installation, IQ/OQ/PQ validation, and method optimization. The role requires 3+ years servicing LC-MS/GC-MS instrumentation across biotech, pharma, and related industries, with proficiency in multiple vendor platforms and solid documentation skills.

Qualifications

• Degree in analytical field or equivalent experience.
• 3+ years servicing LC-MS/GC-MS instrumentation.
• Experience with multiple instrument brands and platforms.
• Knowledge of GLP/GMP/ISO is a plus.

Responsibilities

• Provide remote and on-site support for LC-MS and GC-MS systems.
• Diagnose hardware, software, and application issues.
• Perform preventative maintenance, repairs, and calibrations.
• Assist installation, IQ/OQ/PQ and validation of new systems.
• Tune instruments and improve workflows; train laboratory staff.
• Maintain service logs and compliance records.
• Promote EquipNet’s technical expertise to clients.
• Collaborate with engineering, customer service and support teams.
• Extend support to Hamilton manipulators and BD Flow Cytometry.

Skills

LC-MS troubleshooting

GC-MS troubleshooting

Hardware maintenance

Software configuration

CDS familiarity

Mass spectrometry software

Analytical problem solving

Documentation & compliance

Travel up to 25%

Independent work

Education

Associate degree

Bachelor's degree

Analytical Chemistry

Instrumentation

Tools

SCIEX instruments

Agilent instruments

Thermo Fisher instruments

Waters instruments

Shimadzu instruments

BD Flow Cytometry

Hamilton Liquid Handlers

Job description

Connexion Systems & Engineering Inc. is seeking a Field Service Engineer to deliver on-site and remote support for LC-MS and GC-MS systems in Canton, MA.

You will diagnose hardware and software issues, perform maintenance, and assist with installation, IQ/OQ/PQ validation, and method optimization. The role requires 3+ years servicing LC-MS/GC-MS instrumentation across biotech, pharma, and related industries, with proficiency in multiple vendor platforms and solid documentation skills.