Senior Analytical Lab Systems Support Engineer

PerkinElmer; Massachusetts; Hybrid; USD 80,000 - 100,000; Full time

Job summary

PerkinElmer Cambridge, MA is seeking a Senior Customer Support Engineer- Analytical Labs to lead high-level service across LC and MS platforms. You will install, maintain, repair, and qualify instruments while guiding customers on operation and best practices.

The role requires deep chromatography knowledge, strong communication, and the ability to manage time and safety protocols in a fast-paced laboratory environment.

Qualifications

• Bachelor’s degree in applied science, biology, chemistry, electronics, mathematics, engineering, or related field plus 5 years direct repair experience.
• Associate degree in applied science plus 7 years direct repair experience with laboratory equipment.
• High School Diploma plus 10+ years direct repair experience with laboratory equipment.

Responsibilities

• Install, maintain, validate and repair Thermo Vanquish LC systems and Mass Spectrometers.
• Serve as primary support for the Site Leader for the overall operation of the site.
• Provide troubleshooting, repair, and qualification services within prescribed time frames.
• Deliver customer familiarization for instrument operation and maintenance.
• Communicate service offerings including training, support, software, and upgrades.
• Partner with customers to understand analytical workflows and enhance LAMP program offerings.
• Demonstrate knowledge of installation, warranty and service agreement documentation standards.
• Contribute to account profitability through efficient service delivery.
• Maintain assets and ensure data uploads/downloads for service systems.

Skills

RP/NP chromatography

Other platforms

Customer focus

Follow directions

Technical docs

Time management

Attention to detail

Safety

Data entry

Communication

Education

Bachelor’s degree - applied science/related

Associate degree - applied science

High school diploma + 10+ yrs experience

Job description

PerkinElmer Cambridge, MA is seeking a Senior Customer Support Engineer- Analytical Labs to lead high-level service across LC and MS platforms. You will install, maintain, repair, and qualify instruments while guiding customers on operation and best practices.

The role requires deep chromatography knowledge, strong communication, and the ability to manage time and safety protocols in a fast-paced laboratory environment.