Field Service Engineer

Connexion Systems + Engineering; Canton (MA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Job summary

Connexion Systems & Engineering Inc. is seeking a Field Service Engineer to deliver on-site and remote support for LC-MS and GC-MS systems in Canton, MA.

You will diagnose hardware and software issues, perform maintenance, and assist with installation, IQ/OQ/PQ validation, and method optimization. The role requires 3+ years servicing LC-MS/GC-MS instrumentation across biotech, pharma, and related industries, with proficiency in multiple vendor platforms and solid documentation skills.

Qualifications

• Degree in analytical field or equivalent experience.
• 3+ years servicing LC-MS/GC-MS instrumentation.
• Experience with multiple instrument brands and platforms.
• Knowledge of GLP/GMP/ISO is a plus.

Responsibilities

• Provide remote and on-site support for LC-MS and GC-MS systems.
• Diagnose hardware, software, and application issues.
• Perform preventative maintenance, repairs, and calibrations.
• Assist installation, IQ/OQ/PQ and validation of new systems.
• Tune instruments and improve workflows; train laboratory staff.
• Maintain service logs and compliance records.
• Promote EquipNet’s technical expertise to clients.
• Collaborate with engineering, customer service and support teams.
• Extend support to Hamilton manipulators and BD Flow Cytometry.

Skills

LC-MS troubleshooting

GC-MS troubleshooting

Hardware maintenance

Software configuration

CDS familiarity

Mass spectrometry software

Analytical problem solving

Documentation & compliance

Travel up to 25%

Independent work

Education

Associate degree

Bachelor's degree

Analytical Chemistry

Instrumentation

Tools

SCIEX instruments

Agilent instruments

Thermo Fisher instruments

Waters instruments

Shimadzu instruments

BD Flow Cytometry

Hamilton Liquid Handlers

Job description

Field Service Engineer

Location: Canton MA Salary: $70 - 90K (plus bonus variable component)

Key Responsibilities

• Deliver remote and on-site technical support for LC-MS and GC-MS instrumentation, ensuring maximum performance and uptime.
• Diagnose and troubleshoot hardware, software, and application-related issues on systems from SCIEX, Agilent, Thermo Fisher, Waters, Shimadzu, Bruker, and PerkinElmer.
• Perform preventative maintenance, repairs, and calibrations to meet manufacturer specifications and regulatory standards.
• Support the installation, qualification (IQ/OQ/PQ), and validation of new LC-MS and GC-MS systems.
• Optimize instrument performance through tuning, method troubleshooting, and workflow improvements. Provide technical training and guidance to laboratory personnel on instrument operation, maintenance, and best practices.
• Maintain accurate service logs, compliance records, and documentation of all service activities.
• Serve as a brand ambassador, promoting EquipNet’s technical expertise and commitment to client success.
• Partner with engineering, customer service, and technical support teams to expedite complex problem resolution.
• Extend support to additional platforms, including Hamilton Liquid Handlers and Becton Dickinson Flow Cytometry systems.

Required Skills & Qualifications

• Strong expertise in LC-MS and GC-MS systems, including hardware troubleshooting, maintenance, and software configuration.
• Ability to diagnose complex failures and implement effective solutions quickly.
• Familiarity with chromatography data systems (CDS) and mass spectrometry software.
• Excellent problem-solving, analytical, and communication skills.
• Strong organizational skills with a focus on compliance, accuracy, and documentation.
• Ability to work independently in client environments while maintaining a professional, service-oriented approach.

Experience & Education

• Associate’s or Bachelor’s degree in Analytical Chemistry, Engineering, Instrumentation, Biomedical Engineering, or related field (or equivalent experience).
• 3+ years of experience servicing or supporting LC-MS/GC-MS instrumentation in biotech, pharma, chemical, or environmental industries.
• Hands‑on experience with systems from SCIEX, Agilent, Thermo Fisher, Waters, Shimadzu, Bruker, and PerkinElmer (highly preferred).
• Experience with Hamilton Liquid Handlers and BD Flow Cytometry systems preferred.
• Knowledge of regulatory standards (GLP/GMP, ISO, FDA) is a plus.
• Proficiency with PC operating systems (Windows XP/7/10) and Microsoft Office Suite.
• Valid driver’s license and ability to travel up to 25% overnight.

Compensation & Benefits

• Salary Range: $70,000-$90,000 plus variable component.
• Comprehensive health and dental insurance
• 401(k) plan with year-end employer contribution
• Paid time off and holidays
• Professional development opportunities, including training and certifications
• Supportive, collaborative work environment with opportunities for advancement