Field Service Engineer

Connexion Systems + Engineering; Cerritos (CA); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with employer contribution

Paid time off and holidays

Professional development opportunities

Collaborative work environment

Job summary

EquipNet seeks a Mass Spec Field Engineering Specialist to deliver expert technical support for LC-MS/GC-MS across top brands. Remote and on-site client support, calibrations, and regulatory compliance ensure peak system performance for biotech, pharma, and environmental labs.

Ideal candidates have 5+ years mass spectrometry service experience, strong problem-solving skills, and the ability to train staff. Travel up to 25% with a California location emphasis, including occasional remote work.

Qualifications

• Five or more years servicing mass spectrometry systems with leadership experience.
• Ability to diagnose complex failures and implement rapid solutions.
• Familiarity with chromatography data systems and MS software.
• Excellent problem-solving, analytical and communication skills.
• Strong organizational skills with emphasis on compliance and documentation.
• Ability to work independently on client sites with a professional approach.
• Valid driver's license and up to 25% travel.

Responsibilities

• Provide remote and on-site technical support for LC-MS and GC-MS systems.
• Diagnose hardware, software, and application issues across multiple brands.
• Perform preventative maintenance, repairs, and calibrations per specifications.
• Assist installation, IQ/OQ/PQ validation of new systems.
• Optimize instrument performance and workflow efficiency.
• Train laboratory staff on operation and maintenance.
• Maintain service logs and compliance records.
• Act as brand ambassador for EquipNet and coordinate with teams.
• Support Hamilton Handlers and BD Flow Cytometry systems as needed.

Skills

MS experience (5+ years)

Leadership / supervisory

Diagnostics of complex failures

CDS & MS software familiarity

Problem-solving & analytical

Excellent communication

Organization & documentation

Independent work in client settings

Valid driver's license & travel

Education

Associate's or Bachelor's in Analytical Chemistry / Engineering

Tools

Mass spectrometry systems (SCIEX, Shimadzu, Agilent, ThermoFisher, Waters, Bruker, PerkinElmer)

CDS software

Job description

Field Service Engineer

Location: Cerritos, CA. Please note - This position will at times work remotely, as well as traveling to client sites and some onsite work at our warehouse location in Cerritos - must be located in the state of California.

EquipNet is seeking a Mass Spec Field Engineering Specialist to provide expert technical support for a wide range of laboratory instrumentation, with a primary focus on LC-MS and GC-MS systems. This role includes remote and on-site client support, ensuring optimal system performance, compliance, and customer satisfaction across leading biotech, pharmaceutical, chemical, and environmental laboratories.

Key Responsibilities

• Deliver remote and on-site technical support for LC-MS and GC-MS instrumentation, ensuring maximum performance and uptime.
• Diagnose and troubleshoot hardware, software, and application-related issues on systems from SCIEX, Agilent, Thermo Fisher, Waters, Shimadzu, Bruker, and PerkinElmer.
• Perform preventative maintenance, repairs, and calibrations to meet manufacturer specifications and regulatory standards.
• Support the installation, qualification (IQ/OQ/PQ), and validation of new LC-MS and GC-MS systems.
• Optimize instrument performance through tuning, method troubleshooting, and workflow improvements.
• Provide technical training and guidance to laboratory personnel on instrument operation, maintenance, and best practices.
• Maintain accurate service logs, compliance records, and documentation of all service activities.
• Serve as a brand ambassador, promoting EquipNet's technical expertise and commitment to client success.
• Partner with engineering, customer service, and technical support teams to expedite complex problem resolution.
• Extend support to additional platforms, including Hamilton Liquid Handlers and Becton Dickinson Flow Cytometry systems.

Required Skills & Qualifications

• Five (5) plus years of hands-on experience servicing and repairing Sciex, Shimadzu, or Agilent mass spectrometry systems AND leadership/supervisory oversight in their previous role. (SCIEX highly preferred).
• Ability to diagnose complex failures and implement effective solutions quickly.
• Familiarity with chromatography data systems (CDS) and mass spectrometry software.
• Excellent problem-solving, analytical, and communication skills.
• Strong organizational skills with a focus on compliance, accuracy, and documentation.
• Ability to work independently in client environments while maintaining a professional, service-oriented approach.
• Valid driver's license and ability to travel up to 25% overnight.

Experience & Education

• Associate's or Bachelor's degree in Analytical Chemistry, Engineering, Instrumentation, Biomedical Engineering, or related field (or equivalent experience).
• Hands-on experience with systems from SCIEX, Agilent, Thermo Fisher, Waters, Shimadzu, Bruker, and PerkinElmer.
• Experience with Hamilton Liquid Handlers and BD Flow Cytometry systems preferred.
• Knowledge of regulatory standards (GLP/GMP, ISO, FDA) is a plus.
• Proficiency with PC operating systems (Windows XP/7/10) and Microsoft Office Suite.

Compensation & Benefits

• Salary Range: $75,000 - $110,000 plus bonus/variable component.
• Comprehensive health and dental insurance
• 401(k) plan with year-end employer contribution
• Paid time off and holidays
• Professional development opportunities, including training and certifications
• Supportive, collaborative work environment with opportunities for advancement
• Location: Cerritos, CA