Field Service Engineer- Cerritos, CA

EquipNet; Cerritos (CA); On-site; USD 85,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive health and dental insurance

401(k) plan

Paid time off

Professional development opportunities

Job summary

A leading provider of laboratory solutions seeks a Field Service Engineer in Cerritos, CA. The role focuses on delivering technical support for LC-MS and GC-MS systems, ensuring optimal performance and client satisfaction. Candidates should have strong expertise in these systems, experience in service roles, and excellent communication skills. Competitive salary and benefits offered.

Qualifications

• 3+ years of experience servicing LC-MS/GC-MS instruments.
• Valid driver’s license and ability to travel.
• Hands-on experience with instruments from various manufacturers.
• Familiarity with chromatography data systems (CDS) and mass spectrometry software.
• Excellent problem-solving, analytical, and communication skills.
• Strong organizational skills with a focus on compliance, accuracy, and documentation.
• Ability to work independently in client environments while maintaining a professional, service-oriented approach.
• Valid driver’s license and ability to travel up to 25% overnight.

Responsibilities

• Provide on-site and remote technical support for LC-MS and GC-MS systems.
• Diagnose and troubleshoot hardware and software issues.
• Maintain service logs and compliance records.
• Assist installation, IQ/OQ/PQ, and validation of new LC-MS and GC-MS systems.
• Optimize instrument performance through tuning, method troubleshooting, and workflow improvements.
• Provide technical training and guidance to laboratory personnel on instrument operation, maintenance, and best practices.
• Maintain accurate service logs, compliance records, and documentation of all service activities.
• Serve as a brand ambassador, promoting EquipNet’s technical expertise and commitment to client success.
• Partner with engineering, customer service, and technical support teams to expedite complex problem resolution.
• Extend support to additional platforms, including Hamilton Liquid Handlers and BD Flow Cytometry systems.

Skills

Expertise in LC-MS and GC-MS systems

Troubleshooting and maintenance skills

Analytical and problem-solving skills

Communication skills

Documentation

Communication

Independent work

Education

Associate’s or Bachelor’s degree in relevant field

Tools

Chromatography data systems (CDS)

Microsoft Office Suite

SCIEX instruments

Agilent instruments

Thermo Fisher instruments

Waters instruments

Shimadzu instruments

Bruker instruments

PerkinElmer instruments

Job description

Overview

EquipNet is seeking a Field Service Engineer to provide expert technical support for a wide range of laboratory instrumentation, with a primary focus on LC-MS and GC-MS systems. This role includes remote and on-site support, ensuring optimal system performance, compliance, and customer satisfaction across leading biotech, pharmaceutical, chemical, and environmental laboratories.

Responsibilities

• Deliver remote and on-site technical support for LC-MS and GC-MS instrumentation, ensuring maximum performance and uptime.
• Diagnose and troubleshoot hardware, software, and application-related issues on systems from SCIEX, Agilent, Thermo Fisher, Waters, Shimadzu, Bruker, and PerkinElmer.
• Perform preventative maintenance, repairs, and calibrations to meet manufacturer specifications and regulatory standards.
• Support the installation, qualification (IQ/OQ/PQ), and validation of new LC-MS and GC-MS systems.
• Optimize instrument performance through tuning, method troubleshooting, and workflow improvements.
• Provide technical training and guidance to laboratory personnel on instrument operation, maintenance, and best practices.
• Maintain accurate service logs, compliance records, and documentation of all service activities.
• Serve as a brand ambassador, promoting EquipNet’s technical expertise and commitment to client success.
• Partner with engineering, customer service, and technical support teams to expedite complex problem resolution.
• Extend support to additional platforms, including Hamilton Liquid Handlers and BD Flow Cytometry systems.

Qualifications

Required Skills & Qualifications

• Strong expertise in LC-MS and GC-MS systems, including hardware troubleshooting, maintenance, and software configuration.
• Ability to diagnose complex failures and implement effective solutions quickly.
• Familiarity with chromatography data systems (CDS) and mass spectrometry software.
• Excellent problem-solving, analytical, and communication skills.
• Strong organizational skills with a focus on compliance, accuracy, and documentation.
• Ability to work independently in client environments while maintaining a professional, service-oriented approach.

Experience & Education

• Associate’s or Bachelor’s degree in Analytical Chemistry, Engineering, Instrumentation, Biomedical Engineering, or related field (or equivalent experience).
• 3+ years of experience servicing or supporting LC-MS/GC-MS instrumentation in biotech, pharma, chemical, or environmental industries.
• Hands-on experience with systems from SCIEX, Agilent, Thermo Fisher, Waters, Shimadzu, Bruker, and PerkinElmer (highly preferred).
• Experience with Hamilton Liquid Handlers and BD Flow Cytometry systems preferred.
• Knowledge of regulatory standards (GLP/GMP, ISO, FDA) is a plus.
• Proficiency with PC operating systems (Windows XP/7/10) and Microsoft Office Suite.
• Valid driver’s license and ability to travel up to 25% overnight.

Compensation & Benefits

• Competitive salary commensurate with experience
• Comprehensive health and dental insurance
• 401(k) plan with year-end employer contribution
• Paid time off and holidays
• Professional development opportunities, including training and certifications
• Supportive, collaborative work environment with opportunities for advancement

Location

Cerritos, CA