Law Office Call Center Representative

Farrin; Raleigh (NC); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Growth opportunities

Supportive team environment

Competitive salary & benefits (paid 
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Job summary

Farrin in Raleigh, NC, is seeking a Call Center Representative to join a close-knit team serving clients across NC & SC. You’ll answer and route calls from injured people with empathy, often serving as the first and last voice they hear as they move through their case and receive their check.

This role suits compassionate professionals with strong customer service, data entry and computer skills, and the ability to work an 8-hour shift between 8am and 6pm, Monday to Friday, in a fast-paced

Qualifications

• 1-3+ years of related experience is a plus.
• Strong computer/typing ability (data entry, Microsoft Word, and Excel).
• Excellent time-management, communication, and attention-to-detail.
• Available for an 8hr shift between the hours of 8am-6pm, M-F

Responsibilities

• Answer and route calls from injured people.
• Be the first voice callers hear and the last person they meet, handing them their check.
• Provide empathetic, professional service in a fast-paced environment.
• Collaborate with team across NC & SC to support clients.

Skills

Customer service

Call center

Sales

Tools

Microsoft Word

Excel

Job description

Are you great with people? A master problem solver?

Jumpstart your career as a Call Center Representative.

What the day looks like:

In this important role, you will work alongside a close-knit team spread across NC & SC to answer and route calls from injured people. It’s fast-paced, and requires a high degree of empathy as many callers are facing very difficult circumstances.

No two days are the same. You’ll often be the first voice people hear when they call, and you may be the last person they meet, as you hand them their check at the end of their case.

It’s a good fit for compassionate professionals.

We offer:

• A chance to help people through their worst days, and celebrate with them on their best days.
• Numerous growth opportunities.
• A supportive team environment
• Competitive salary & benefits (such as paid family leave, 401k with match, and more).

Who we are:

Our law firm helps injured people. We’ve been nationally recognized for our work, and were recently voted a Best Place to Work. Our President was named one of the state’s most influential business leaders, and has been recognized for advancing diversity and inclusion in the legal profession.

Besides looking for high achievers, we’re also looking for good people. People with character, strong values, and who are good teammates. And kind. Our employees genuinely care for our clients and for each other.

Requirements:

• Customer service, call center, or sales skills. (1-3+ years of related experience is a plus.)
• Strong computer/typing ability (data entry, Microsoft Word, and Excel).
• Excellent time-management, communication, and attention-to-detail.
  
• Available for an 8hr shift between the hours of 8am-6pm, M-F

"This role is the heart and soul of our organization. They are on the front lines with our clients, making an important difference in their lives." - James S. Farrin