Bilingual Law Office Representative

Farrin; Raleigh (NC); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive salary & benefits

Paid family leave

401k with match

Job summary

Farrin Law Firm in North Carolina is hiring a Call Center Representative to join a close-knit team across NC & SC. You will answer and route calls from injured clients, delivering compassionate service during difficult times and sometimes handing clients their check at the end of their case.

The role suits empathetic professionals with strong communication and data-entry skills. Bilingual English/Spanish is required, and an 8-hour shift is available Monday through Friday.

Qualifications

• Customer service, call center, or sales skills. (1-3+ years of related experience is a plus.)
• Strong computer/typing ability (data entry, Microsoft Word, and Excel).
• Excellent time-management, communication, and attention-to-detail.
• Bilingual (English/Spanish), required.
• Available for an 8hr shift between the hours of 8am-6pm, M-F

Responsibilities

• Answer and route calls from injured people.
• Be the first voice people hear and, at the end of their case, hand them their check.

Skills

Customer service

Bilingual English/Spanish

Time management

Attention to detail

Communication skills

Tools

MS Word

Excel

Data entry

Job description

Are you great with people? A master problem solver?

Jumpstart your career as a Call Center Representative.

What the day looks like:

In this important role, you will work alongside a close-knit team spread across NC & SC to answer and route calls from injured people. It’s fast-paced, and requires a high degree of empathy as many callers are facing very difficult circumstances.

No two days are the same. You’ll often be the first voice people hear when they call, and you may be the last person they meet, as you hand them their check at the end of their case.

It’s a good fit for compassionate professionals.

We offer:

• A chance to help people through their worst days, and celebrate with them on their best days.
• Numerous growth opportunities.
• A supportive team environment
• Competitive salary & benefits (such as paid family leave, 401k with match, and more).

Who we are:

Our law firm helps injured people. We’ve been nationally recognized for our work, and were recently voted a Best Place to Work. Our President was named one of the state’s most influential business leaders, and has been recognized for advancing diversity and inclusion in the legal profession.

Besides looking for high achievers, we’re also looking for good people. People with character, strong values, and who are good teammates. And kind. Our employees genuinely care for our clients and for each other.

Requirements:

• Customer service, call center, or sales skills. (1-3+ years of related experience is a plus.)
• Strong computer/typing ability (data entry, Microsoft Word, and Excel).
• Excellent time-management, communication, and attention-to-detail.
• Bilingual (English/Spanish), required.
• Available for an 8hr shift between the hours of 8am-6pm, M-F

“This role is the heart and soul of our organization. They are on the front lines with our clients, making an important difference in their lives.” – James S. Farrin