Bilingual Law Office Front Office Call Center Coordinator

Law Offices of James Scott Farrin; Charlotte (NC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid family leave

401k with match

Growth opportunities

Job summary

Law Offices of James Scott Farrin in Charlotte, NC, is seeking a Bilingual Front Office Call Center Coordinator to provide compassionate support to clients facing difficult circumstances. You will play a vital role in welcoming guests, answering calls, and facilitating meetings. This position offers numerous growth opportunities and a supportive team environment.

In this fast-paced role, the ability to empathize and problem-solve is crucial. Competitive salary and benefits like paid family leave and a 401k with match are included.

Qualifications

• Compassionate professional who excels in a fast-paced environment.
• Responsible and capable of handling sensitive situations with empathy.
• Must pass the NC Notary exam in a timely manner.

Responsibilities

• Answer and route calls from injured people with empathy.
• Welcome guests and facilitate meetings at the Charlotte location.
• Be a reliable point of contact for clients during difficult times.

Skills

Empathy

Problem-solving

Communication skills

Job description

Are you great with people? A master problem solver? Jumpstart your career as a Bilingual Front Office Call Center Coordinator.

What The Day Looks Like

In this important role, you will work alongside a close-knit team spread across NC & SC to answer and route calls from injured people. It’s fast-paced, and requires a high degree of empathy as many callers are facing very difficult circumstances. No two days are the same. You’ll often be the first voice people hear when they call, and you may be the last person they meet, as you hand them their check at the end of their case. It’s a good fit for compassionate professionals. You'll also captain the ship at our Charlotte location – welcoming guests, facilitating meetings, and running the office. It’s a good fit a responsible, compassionate professional. Once hired you will be required to successfully pass the NC Notary in a timely manner.

We Offer

• A chance to help people through their worst days, and celebrate with them on their best days.
• Numerous growth opportunities.
• A supportive team environment
• Competitive salary & benefits (such as paid family leave, 401k with match, and more).

Who We Are

Our law firm helps injured people. We’ve been nationally recognized for our work, and were recently voted a Best Place to Work. Our President was named one of the state’s most influential business leaders, and has been recognized for advancing diversity and inclusion in the legal profession.

"This role is the heart and soul of our organization. They are on the front lines with our clients, making an important difference in their lives." - James S. Farrin