Bilingual Front Office Call Center Coordinator

Law Offices of James Scott Farrin; Charlotte (NC); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid family leave

401k with match

Competitive salary and benefits

Job summary

Law Offices of James Scott Farrin in Charlotte seeks a friendly, bilingual Front Office Call Center Coordinator to greet clients, answer calls, and route inquiries. You will be the first and often the last voice clients hear as you guide them through their day.

You’ll welcome guests, help organize meetings, support the NC office, and, once hired, complete the NC Notary in a timely manner. Join a compassionate team committed to helping injured people.

Responsibilities

• Answer and route calls from injured clients.
• Be the first voice callers hear and the last person they meet when handing their check.
• Welcome guests, facilitate meetings, and help run the Charlotte office.
• Complete NC Notary certification in a timely manner after hire.

Job description

Are you great with people? A master problem solver?

Jumpstart your career as a Bilingual Front Office Call Center Coordinator.

What The Day Looks Like In this important role, you will work alongside a close-knit team spread across NC & SC to answer and route calls from injured people. It’s fast-paced, and requires a high degree of empathy as many callers are facing very difficult circumstances.

No two days are the same. You’ll often be the first voice people hear when they call, and you may be the last person they meet, as you hand them their check at the end of their case.

It’s a good fit for compassionate professionals.

You’ll also captain the ship at our Charlotte location — welcoming guests, facilitating meetings, and running the office.

It’s a good fit a responsible, compassionate professional. Once hired you will be required to successfully pass the NC Notary in a timely manner.

We Offer

• A chance to help people through their worst days, and celebrate with them on their best days.
• Numerous growth opportunities.
• A supportive team environment
• Competitive salary & benefits (such as paid family leave, 401k with match, and more).

Who We Are Our law firm helps injured people. We’ve been nationally recognized for our work, and were recently voted a Best Place to Work . Our President was named one of the state’s most influential business leaders, and has been recognized for advancing diversity and inclusion in the legal profession.

“This role is the heart and soul of our organization. They are on the front lines with our clients, making an important difference in their lives.” — James S. Farrin