Bilingual Front Office Call Center Coordinator

Farrin; Charlotte (NC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Growth opportunities

Supportive team environment

Competitive benefits (paid family, 401

Notary credential after hire

Job summary

Farrin, a nationally recognized law firm in Charlotte, NC, seeks a Bilingual Front Office Call Center Coordinator. You will greet visitors, answer and route calls from injured clients, and serve as the first and often last contact as you help guide them through their case.

This fast-paced role requires empathy, excellent people skills, and the ability to coordinate with a team across NC and SC. You may be asked to obtain the NC Notary credential after hire, and the position offers a supportive

Responsibilities

• Greet visitors and answer and route calls from injured clients.
• Serve as the first and often last contact for clients as you help them through their case.

Job description

Are you great with people? A master problem solver?

Jumpstart your career as a Bilingual Front Office Call Center Coordinator.

What the day looks like:

In this important role, you will work alongside a close-knit team spread across NC & SC to answer and route calls from injured people. It’s fast-paced, and requires a high degree of empathy as many callers are facing very difficult circumstances.

No two days are the same. You’ll often be the first voice people hear when they call, and you may be the last person they meet, as you hand them their check at the end of their case.

It’s a good fit for compassionate professionals.

You’ll also captain the ship at our Charlotte location – welcoming guests, facilitating meetings, and running the office.

It’s a good fit a responsible, compassionate professional. Once hired you will be required to ssuccessfully pass the NC Notary in a timely manner.

We offer:

• A chance to help people through their worst days, and celebrate with them on their best days.
• Numerous growth opportunities.
• A supportive team environment
• Competitive salary & benefits (such as paid family leave, 401k with match, and more).

Who we are:

Our law firm helps injured people. We’ve been nationally recognized for our work, and were recently voted a Best Place to Work. Our President was named one of the state’s most influential business leaders, and has been recognized for advancing diversity and inclusion in the legal profession.

“This role is the heart and soul of our organization. They are on the front lines with our clients, making an important difference in their lives.” – James S. Farrin