Bilingual Front Office Call Center Coordinator - Floater

The Law Offices of James Scott Farrin; Greensboro (NC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid family leave

401k with match

Career growth opportunities

Job summary

The Law Offices of James Scott Farrin is seeking a Floater Bilingual Front Office Call Center Coordinator to start in our Greensboro office for onboarding and training. After onboarding, you will transition to remote work from home, with occasional travel to Asheville, Charlotte, and Greensboro offices to provide backup coverage.

You will answer and route calls from injured individuals, serving as the first point of contact and guiding cases toward resolution.

Qualifications

Responsibilities

• Answer and route calls from injured people.
• Serve as first voice callers hear and assist with case closure checks.
• Welcome guests, support meetings, and help run the Charlotte office.

Job description

Are you great with people? A master problem solver?

Jumpstart your career as a Floater Bilingual Front Office Call Center Coordinator.

You will begin your role working in our Greensboro office during the onboarding and training period. Once you are fully onboarded and established in the role, you will transition to a remote work arrangement from your home. While working remotely, you will be expected to maintain flexibility to travel to our Asheville, Charlotte, and Greensboro offices as needed to provide backup coverage and support.

What the day looks like:

In this important role, you will work alongside a close-knit team spread across NC & SC to answer and route calls from injured people. It’s fast-paced, and requires a high degree of empathy as many callers are facing very difficult circumstances.

No two days are the same. You’ll often be the first voice people hear when they call, and you may be the last person they meet, as you hand them their check at the end of their case.

It’s a good fit for compassionate professionals.

You’ll also help captain the ship at our Charlotte location – welcoming guests, facilitating meetings, and running the office.

It’s a good fit a responsible, compassionate professional. Once hired you will be required to successfully pass the NC Notary in a timely manner.

We offer:

• A chance to help people through their worst days, and celebrate with them on their best days.
• Numerous growth opportunities.
• A supportive team environment
• Competitive salary & benefits (such as paid family leave, 401k with match, and more).

Who we are:

Our law firm helps injured people. We’ve been nationally recognized for our work, and were recently voted a Best Place to Work. Our President was named one of the state’s most influential business leaders, and has been recognized for advancing diversity and inclusion in the legal profession.

“This role is the heart and soul of our organization. They are on the front lines with our clients, making an important difference in their lives.” – James S. Farrin