Law Firm IT Support Specialist

The Phoenix Group

Palo Alto (CA)

On-site

USD 60,000 - 90,000

Full time

5 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

The Phoenix Group seeks an IT Support Specialist to provide day-to-day technical support for attorneys, paralegals, and staff in a professional legal setting. You will resolve issues, maintain equipment, and support firm applications, ensuring users stay productive.

You will handle hardware, software, and network problems, support Microsoft Word/Excel/PowerPoint/Outlook, and assist with onboarding, conference room tech, and IT projects in a fast-paced environment.

Qualifications

Strong working knowledge of Windows and Microsoft 365, Outlook, Word, Excel, PowerPoint, and Teams.
Experience troubleshooting hardware, printers, and mobile devices.
Familiarity with Active Directory and/or Microsoft Entra ID, and basic user support.
Understanding of networking fundamentals: Wi-Fi, VPN, DNS, TCP/IP.
Experience using a ticketing system to manage requests.

Responsibilities

Serve as a primary IT help desk contact via phone, email, or in person.
Diagnose and resolve issues with desktops, laptops, peripherals, and software.
Troubleshoot Windows OS, Microsoft 365 apps, Outlook, Teams, and business software.
Assist with password resets, MFA, and access issues.
Support VPN, Wi-Fi, network connectivity, and remote access.
Prioritize requests based on urgency and impact, keeping users informed.
Escalate complex issues to appropriate teams and follow through.