Legal IT Engineer - 6-Month Contract

The Phoenix Group; New York (NY); On-site; USD 83,000 - 117,000; Full time

Job summary

The Phoenix Group is seeking an IT Engineer for a six-month contract with our law firm client. This role supports, maintains, and improves the firm’s technology environment to ensure reliable day-to-day operations for attorneys and staff.

Working with the IT team and vendors, you will troubleshoot issues, administer core systems, and assist with upgrades and technology projects. Strong Windows, AD/Entra ID, and Intune skills are required.

Qualifications

• 3+ years of experience in IT engineering, systems administration, desktop engineering, or advanced technical support.
• Strong knowledge of Windows operating systems, Microsoft 365, Active Directory, and Entra ID.
• Hands-on experience troubleshooting hardware, software, authentication, and network connectivity.
• Experience with endpoint deployment and management tools such as Microsoft Intune.
• Knowledge of Windows Server and networking concepts (DNS, DHCP, VPN).
• Experience with incident management and documenting resolutions.

Responsibilities

• Provide technical support for Windows desktops, laptops, Microsoft 365, and firm applications.
• Troubleshoot escalated issues involving hardware, software, user accounts, remote access, and network connectivity.
• Administer Active Directory and Entra ID, including user provisioning, security groups, access permissions, and authentication.
• Support Microsoft 365 services, including Exchange Online, Teams, OneDrive, and SharePoint.
• Configure, deploy, and maintain endpoints using Microsoft Intune or similar management tools.
• Assist with Windows Server administration, system monitoring, patching, and routine maintenance.
• Support legal applications and document management platforms, such as iManage or NetDocuments.
• Troubleshoot VPN, DNS, DHCP, Wi‑Fi, and other connectivity issues in coordination with infrastructure teams.
• Assist with employee onboarding and offboarding, equipment deployment, and account configuration.
• Support conference room technology, audiovisual equipment, and virtual meeting platforms.
• Participate in system upgrades, migrations, application testing, and technology rollouts.
• Maintain documentation for configurations, troubleshooting procedures, recurring issues, and support processes.
• Coordinate with vendors and internal teams to resolve complex technical issues.
• Follow firm security policies and confidentiality requirements when handling sensitive information.

Skills

IT engineering

Systems administration

Desktop engineering

Technical support

Tools

PowerShell

VMware

Hyper-V

ServiceNow

iManage

NetDocuments

Job description

The Phoenix Group is seeking an IT Engineer for a six-month contract with our law firm client. This role supports, maintains, and improves the firm’s technology environment to ensure reliable day-to-day operations for attorneys and staff.

Working with the IT team and vendors, you will troubleshoot issues, administer core systems, and assist with upgrades and technology projects. Strong Windows, AD/Entra ID, and Intune skills are required.