Information Technology Engineer

The Phoenix Group; New York (NY); On-site; USD 83,000 - 117,000; Full time

Job summary

The Phoenix Group is seeking an IT Engineer for a six-month contract with our law firm client. This role supports, maintains, and improves the firm’s technology environment to ensure reliable day-to-day operations for attorneys and staff.

Working with the IT team and vendors, you will troubleshoot issues, administer core systems, and assist with upgrades and technology projects. Strong Windows, AD/Entra ID, and Intune skills are required.

Qualifications

• 3+ years of experience in IT engineering, systems administration, desktop engineering, or advanced technical support.
• Strong knowledge of Windows operating systems, Microsoft 365, Active Directory, and Entra ID.
• Hands-on experience troubleshooting hardware, software, authentication, and network connectivity.
• Experience with endpoint deployment and management tools such as Microsoft Intune.
• Knowledge of Windows Server and networking concepts (DNS, DHCP, VPN).
• Experience with incident management and documenting resolutions.

Responsibilities

• Provide technical support for Windows desktops, laptops, Microsoft 365, and firm applications.
• Troubleshoot escalated issues involving hardware, software, user accounts, remote access, and network connectivity.
• Administer Active Directory and Entra ID, including user provisioning, security groups, access permissions, and authentication.
• Support Microsoft 365 services, including Exchange Online, Teams, OneDrive, and SharePoint.
• Configure, deploy, and maintain endpoints using Microsoft Intune or similar management tools.
• Assist with Windows Server administration, system monitoring, patching, and routine maintenance.
• Support legal applications and document management platforms, such as iManage or NetDocuments.
• Troubleshoot VPN, DNS, DHCP, Wi‑Fi, and other connectivity issues in coordination with infrastructure teams.
• Assist with employee onboarding and offboarding, equipment deployment, and account configuration.
• Support conference room technology, audiovisual equipment, and virtual meeting platforms.
• Participate in system upgrades, migrations, application testing, and technology rollouts.
• Maintain documentation for configurations, troubleshooting procedures, recurring issues, and support processes.
• Coordinate with vendors and internal teams to resolve complex technical issues.
• Follow firm security policies and confidentiality requirements when handling sensitive information.

Skills

IT engineering

Systems administration

Desktop engineering

Technical support

Tools

PowerShell

VMware

Hyper-V

ServiceNow

iManage

NetDocuments

Job description

The Phoenix Group is seeking an IT Engineer for a six-month contract with our law firm client. This individual will support, maintain, and improve the firm’s technology environment, ensuring reliable day-to-day operations for attorneys and business professionals.

Working closely with the IT team and external vendors, the engineer will troubleshoot technical issues, administer core systems, and support infrastructure upgrades and technology projects. The ideal candidate brings hands-on experience with Microsoft technologies, endpoint management, and systems administration, preferably within a law firm or professional services environment.

Key Responsibilities

• Provide technical support for Windows desktops, laptops, Microsoft 365, and firm applications.
• Troubleshoot escalated issues involving hardware, software, user accounts, remote access, and network connectivity.
• Administer Active Directory and Entra ID, including user provisioning, security groups, access permissions, and authentication.
• Support Microsoft 365 services, including Exchange Online, Teams, OneDrive, and SharePoint.
• Configure, deploy, and maintain endpoints using Microsoft Intune or similar management tools.
• Assist with Windows Server administration, system monitoring, patching, and routine maintenance.
• Support legal applications and document management platforms, such as iManage or NetDocuments.
• Troubleshoot VPN, DNS, DHCP, Wi‑Fi, and other connectivity issues in coordination with infrastructure teams.
• Assist with employee onboarding and offboarding, equipment deployment, and account configuration.
• Support conference room technology, audiovisual equipment, and virtual meeting platforms.
• Participate in system upgrades, migrations, application testing, and technology rollouts.
• Maintain documentation for configurations, troubleshooting procedures, recurring issues, and support processes.
• Coordinate with vendors and internal teams to resolve complex technical issues.
• Follow firm security policies and confidentiality requirements when handling sensitive information.

Core Qualifications & Requirements

• 3+ years of experience in IT engineering, systems administration, desktop engineering, or advanced technical support.
• Strong knowledge of Windows operating systems, Microsoft 365, Active Directory, and Entra ID.
• Hands‑on experience troubleshooting hardware, software, authentication, and network connectivity issues.
• Experience with endpoint deployment, device configuration, patching, and management tools such as Microsoft Intune.
• Working knowledge of Windows Server and networking concepts, including DNS, DHCP, TCP/IP, and VPN.
• Experience managing support tickets, documenting resolutions, and prioritizing business‑critical issues.
• Strong communication and customer service skills, including experience supporting senior stakeholders.
• Ability to work independently, manage competing priorities, and collaborate across technical teams.
• Availability to commit to a six‑month contract.

Nice-to-Have Qualifications

• Previous experience supporting a law firm or professional services organization.
• Familiarity with iManage, NetDocuments, or other legal technology platforms.
• Experience using PowerShell to automate administrative tasks.
• Exposure to virtualization platforms, such as VMware or Hyper‑V.
• Familiarity with endpoint security, multifactor authentication, and access management.
• Experience supporting technology migrations, infrastructure upgrades, or multi‑office environments.
• Experience with ServiceNow or a similar ticketing platform.

Core Technical Skills

• Microsoft 365, Exchange Online, Teams, OneDrive, and SharePoint
• Active Directory and Entra ID
• Windows desktop and Windows Server administration
• Microsoft Intune and endpoint management
• PowerShell scripting
• DNS, DHCP, TCP/IP, and VPN troubleshooting
• Legal applications and document management systems
• Incident management, technical documentation, and user support

Contract Impact

The IT Engineer will help maintain a stable and responsive technology environment throughout the six-month engagement. Through technical troubleshooting, system maintenance, and project support, this individual will help attorneys and business professionals access the tools they need to serve clients effectively.