Legal IT Helpdesk Specialist

Marks, O’Neill, O’Brien, Doherty, & Kelly P.C.; Philadelphia (Philadelphia County); On-site; USD 42,000 - 66,000; Full time

Job summary

Marks, O’Neill, O’Brien, Doherty, & Kelly P.C. seeks a detail-oriented Helpdesk Technician to join our IT team in Philadelphia. You will be the first point of contact for attorneys, paralegals, and staff, providing professional troubleshooting and confidential support in a legal environment.

The role focuses on Windows, M365, AD/EntraID, email setup, and endpoint imaging. A strong communicator with 2+ years in IT support enjoys working in a fast-paced professional services firm with sensitive

Qualifications

• 2+ years of IT support or helpdesk experience; professional services or legal environment is a plus.
• Strong troubleshooting and critical thinking skills.
• Familiarity with Active Directory/EntraID, Microsoft 365, and Windows OS.
• Knowledge of VPN technologies.
• Excellent communication and interpersonal skills.
• Ability to handle sensitive information with discretion.
• Ability to lift technical equipment up to 50lbs.

Responsibilities

• Respond to and resolve helpdesk tickets in a timely and professional manner.
• Provide technical support for Windows OS, M365 Microsoft Office, and legal-specific applications.
• Manage user accounts in Active Directory and EntraID (creation, deactivation, password resets).
• Assist with email setup and troubleshooting (Intune, Exchange Online, mobile devices).
• OS imaging (e.g. Microsoft Autopilot), installation of applications, programs, drivers, etc.
• Familiarity with various mobile devices and technology is a plus.
• Support video conferencing tools such as Microsoft Teams, Zoom, and WebEx.
• Install and configure Windows-based workstations and peripherals.
• Map network drives and printers; troubleshoot connectivity and hardware issues.
• Provide basic to advanced network support (TCP/IP, VPN configuration).
• Maintain accurate IT documentation and follow internal procedures.
• Collaborate with IT team members and escalat issues when necessary.

Skills

Troubleshooting

Communication

Interpersonal skills

Education

College degree

Certifications (CompTIA / Microsoft)

Tools

Active Directory/EntraID

Microsoft 365

Windows OS

Intune

Exchange Online

Job description

Marks, O’Neill, O’Brien, Doherty, & Kelly P.C. seeks a detail-oriented Helpdesk Technician to join our IT team in Philadelphia. You will be the first point of contact for attorneys, paralegals, and staff, providing professional troubleshooting and confidential support in a legal environment.

The role focuses on Windows, M365, AD/EntraID, email setup, and endpoint imaging. A strong communicator with 2+ years in IT support enjoys working in a fast-paced professional services firm with sensitive