Law Firm BD Success Manager (Onboarding & Growth)

Nexl; Draper (UT); Presencial; USD 90 000 - 130 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

In-office Utah hub

US benefits package

Remote work up to 4 weeks/year

Nexl Day (birthday leave)

ESOP

Parental leave

Fortnightly all-hands

AI-first tools

Resumo da oferta

Nexl, a fast-growing LegalTech company, seeks a Client Success Manager to lead onboarding, adoption, and renewals for its North American clients from our Utah hub. You will train lawyers on using Nexl to strengthen BD practices, drive value, and expand relationships.

In this senior, client-facing role you will partner with law firm BD leaders, CMOs, and internal teams to ensure retention, high adoption, and revenue growth, leveraging AI tools to streamline workflows and deliver measurable ROI.

Qualificações

• Several years inside a law firm's business development function, with first-hand understanding of how lawyers build relationships and grow business.
• Comfortable operating at a senior level with law firm stakeholders, ideally from B2B SaaS Customer Success, Account Management, or a similar advisory background.
• Confident running live client calls and training sessions with lawyers, translating platform functionality and BD practice into practical, applied guidance.
• Active use of AI tools to elevate the quality and speed of client-facing work and portfolio management.
• Strong commercial awareness: understands retention, expansion, and the metrics that matter.
• Demonstrates initiative and ownership, collaborating to navigate ambiguity and move priorities forward.

Responsabilidades

• Manage a portfolio of North American law firm clients, acting as their primary point of contact post-sale.
• Lead structured onboarding experiences that drive early adoption and long-term success.
• Run client calls and live training sessions with lawyers, translating Nexl platform and BD best practice into actionable guidance.
• Conduct regular business reviews with key stakeholders, tracking progress, surfacing insights, and identifying growth opportunities.
• Monitor product usage, health scores, and engagement signals to proactively maintain client retention rates.
• Drive renewals and expansion revenue by demonstrating ongoing value and aligning Nexl's roadmap to client priorities.
• Use AI tools to automate repetitive workflows and prepare client-facing materials.
• Be the voice of the customer internally, feeding insights to Product, Marketing, and Sales.

Conhecimentos

Law firm BD experience

Senior stakeholder management

Client training

AI tools familiarity

SaaS Customer Success

Remote NA collaboration

Ferramentas

CRM systems

Relationship intelligence

Workflow automation

Descrição da oferta de emprego

Nexl, a fast-growing LegalTech company, seeks a Client Success Manager to lead onboarding, adoption, and renewals for its North American clients from our Utah hub. You will train lawyers on using Nexl to strengthen BD practices, drive value, and expand relationships.

In this senior, client-facing role you will partner with law firm BD leaders, CMOs, and internal teams to ensure retention, high adoption, and revenue growth, leveraging AI tools to streamline workflows and deliver measurable ROI.