Customer Success Engineer →

Nextlex; San Francisco (CA); Hybrid; USD 100,000 - 150,000; Full time

Job summary

Nextlex is seeking a client-focused technical success professional to bridge our platform with law firms in San Francisco. You will own onboarding, drive implementations, and ensure smooth adoption.

In this role you’ll provide ongoing technical support, capture client feedback, craft best-practice guidance, and create documentation and integration guides to help legal teams extract maximum value from the platform.

Qualifications

• 3+ years in customer success, solutions engineering, or technical account management.
• Strong understanding of SaaS platforms and API integrations.
• Excellent communication to explain technical concepts to non-technical audiences.
• Experience managing client relationships and driving product adoption.

Responsibilities

• Lead technical onboarding and implementation for new law firm clients.
• Provide ongoing technical support, troubleshooting, and best-practice guidance.
• Gather client feedback and translate into actionable product improvements.
• Build and maintain documentation, training materials, and integration guides.

Skills

Customer success

Solutions engineering

Technical account management

API integrations

Technical communication

Tools

CRM tools

Analytics platforms

Support systems

Job description

Serve as the technical bridge between Nextlex and our law firm clients, ensuring seamless onboarding, adoption, and long-term success. This role combines deep product knowledge with client-facing skills to maximize the value legal teams get from the platform.

Key Responsibilities

• Lead technical onboarding and implementation for new law firm clients.
• Provide ongoing technical support, troubleshooting, and best-practice guidance.
• Gather client feedback and translate it into actionable product improvement recommendations.
• Build and maintain documentation, training materials, and integration guides.

Qualifications

• 3+ years of experience in customer success, solutions engineering, or technical account management.
• Strong understanding of SaaS platforms and API integrations.
• Excellent communication skills with the ability to explain technical concepts to non-technical audiences.
• Experience managing client relationships and driving product adoption.

Preferred Experience

• Experience in legal technology or professional services.
• Familiarity with CRM tools, analytics platforms, and support systems.
• Technical background with scripting or programming experience.