Remote Director of Client Growth & Retention

EverService Holdings, LLC; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Bonuses tied to performance

Medical, Dental, Vision, and Life

401(k) matching

Paid parental leave

Tuition reimbursement

Remote working stipend

Paid vacation and sick leave

Paid holidays

Job summary

iLawyer, part of EverService Holdings, LLC, is seeking a Client Success Director to own retention and growth of its legal client base. You will lead a team, define onboarding and escalation processes, and align client success with product and delivery to drive service expansion.

You will sit with executives, manage top accounts, and shape the future operating system for client management across the US market, including LSA, SEO and website-driven workflows.

Qualifications

• 8+ years client-facing at a digital marketing agency or professional services firm.
• 3+ years leading a team in account management or client success, including hiring and performance management.
• Retention and expansion results you can quantify.
• Experience building or rebuilding account processes from little structure.
• Working command of SEO, paid search and website conversion, and current on GEO and AI search.
• Executive-level communication, written and in person.

Responsibilities

• Own gross revenue retention and net expansion across the book.
• Act as executive sponsor for the highest-value firms and know their business goals.
• Spot at-risk accounts early and run the save plan.
• Collaborate with Sales to turn expansion playbooks into scope growth.
• Document current account operations and design minimal onboarding, QBRs, health scoring and SLAs.
• Build reporting on retention risk, account health and expansion pipeline.
• Run the team inside EOS with rocks, scorecards and weekly L10s.
• Define roles, coach performance, plan capacity and hire as needed.
• Advise clients across the full funnel: local/organic search, paid/LsA, website conversion, intake and GEO.
• Turn client needs into billable services and stay current on advertising rules.

Skills

Client success

Account management

Team leadership

Retention & expansion

Executive communication

SEO & paid search

Law firm industry knowledge

CRM proficiency

Education

Bachelor's degree or equivalent

Tools

CRM systems

Analytics dashboards

EOS framework

Job description

iLawyer, part of EverService Holdings, LLC, is seeking a Client Success Director to own retention and growth of its legal client base. You will lead a team, define onboarding and escalation processes, and align client success with product and delivery to drive service expansion.

You will sit with executives, manage top accounts, and shape the future operating system for client management across the US market, including LSA, SEO and website-driven workflows.