Law Enforcement Intake & Analytics Supervisor

Commonwealth of VA Careers; Richmond (VA); On-site; USD 70,000 - 81,000; Full time

Job summary

The Department of Motor Vehicles in Richmond, VA is seeking an Intake and Analysis Supervisor to lead the Intake & Analysis Work Center within the Operations Support Unit of the Law Enforcement Division. You will oversee the initial review of investigation requests from DMV staff, customers, and partners, ensuring timely routing and Caliber RMS use.

You will also perform data analysis and develop reports to support operations, applying Power BI to create actionable insights for priorities and

Qualifications

• Experience in office management and public administration practices.
• Strong customer service and communication skills in fast-paced environments.
• Ability to interpret policies, analyze data, and prepare management reports.

Responsibilities

• Oversee the Intake & Analysis Work Center and review investigation requests.
• Develop and deliver Power BI reports and dashboards for investigations.
• Procure equipment, credentials, and external resources for investigative operations.
• Identify and implement process improvements to enhance efficiency and service delivery.

Skills

Office administration

Customer service

Data analysis

Policy interpretation

Written communication

Team leadership

Communication

Tools

Power BI

Job description

The Department of Motor Vehicles in Richmond, VA is seeking an Intake and Analysis Supervisor to lead the Intake & Analysis Work Center within the Operations Support Unit of the Law Enforcement Division. You will oversee the initial review of investigation requests from DMV staff, customers, and partners, ensuring timely routing and Caliber RMS use.

You will also perform data analysis and develop reports to support operations, applying Power BI to create actionable insights for priorities and