Senior Operations Leader, Commercial Industry Processing

State of California; California (MO); On-site; USD 100,000 - 113,000; Full time

Job summary

The Department of Motor Vehicles seeks a dynamic Manager V to lead the Commercial Industry Processing Section at the Sacramento HQ. You will oversee the IRU, IRP, and AMU units, ensuring compliance with state and federal statutes while upholding high customer service standards.

The role requires proven supervisory leadership, staff development, auditing expertise, and strong communication. This limited-term appointment may extend to 24 months and offer growth opportunities.

Qualifications

• Strong competencies in supervisory and leadership principles.
• Experience in training and staff development; auditing and quality control.
• Excellent customer service, written and verbal communication skills; interpersonal relations.
• Solid decision making, delegation, analytical/problem-solving abilities.

Responsibilities

• Oversee IRU, IRP and AMU units within Commercial Industry Processing Section.
• Direct all activities through subordinate management teams to ensure compliance with statutes.
• Maintain sound customer service practices and efficient processing workflows.
• Provide leadership, training and staff development; monitor performance and quality control.

Skills

Leadership

Training & Development

Auditing & QC

Customer Service

Written & Verbal Communication

Interpersonal Skills

Decision Making

Delegation

Analytical Thinking

Team Building

Organization

Time Management

Conflict Resolution

Workforce Management

Project Management

PC Proficiency (Word/Excel)

Tools

Microsoft Word

Microsoft Excel

Job description

The Department of Motor Vehicles seeks a dynamic Manager V to lead the Commercial Industry Processing Section at the Sacramento HQ. You will oversee the IRU, IRP, and AMU units, ensuring compliance with state and federal statutes while upholding high customer service standards.

The role requires proven supervisory leadership, staff development, auditing expertise, and strong communication. This limited-term appointment may extend to 24 months and offer growth opportunities.