DMV Law Enforcement Intake & Analysis Supervisor, Position No. 02005

Commonwealth of VA Careers; Richmond (VA); On-site; USD 70,000 - 81,000; Full time

Job summary

The Department of Motor Vehicles in Richmond, VA is seeking an Intake and Analysis Supervisor to lead the Intake & Analysis Work Center within the Operations Support Unit of the Law Enforcement Division. You will oversee the initial review of investigation requests from DMV staff, customers, and partners, ensuring timely routing and Caliber RMS use.

You will also perform data analysis and develop reports to support operations, applying Power BI to create actionable insights for priorities and

Qualifications

• Experience in office management and public administration practices.
• Strong customer service and communication skills in fast-paced environments.
• Ability to interpret policies, analyze data, and prepare management reports.

Responsibilities

• Oversee the Intake & Analysis Work Center and review investigation requests.
• Develop and deliver Power BI reports and dashboards for investigations.
• Procure equipment, credentials, and external resources for investigative operations.
• Identify and implement process improvements to enhance efficiency and service delivery.

Skills

Office administration

Customer service

Data analysis

Policy interpretation

Written communication

Team leadership

Communication

Tools

Power BI

Job description

Title: DMV Law Enforcement Intake & Analysis Supervisor, Position No. 02005

State Role Title:Policy Planning Spec II

Hiring Range: $70,000.00 - $80,500.00

Pay Band: 5

Agency: Department of Motor Vehicles

Location:R1 ENFORCEMENT & COMPLIANCE

Agency Website:www.dmv.virginia.gov

Recruitment Type: State Employee Only - E

Job Duties

The Virginia Department of Motor Vehicles (DMV) is seeking an Intake and Analysis Supervisor to lead the Intake & Analysis Work Center within the Operations Support Unit of the Law Enforcement Division!

**This position is only open to current State Employees.**

The Law Enforcement Intake & Analysis Supervisor oversees the agency’s Intake & Analysis Work Center, directing the initial review and assessment of investigation requests submitted by DMV employees, customers, and internal and external law enforcement partners. The incumbent ensures staff effectively monitor law enforcement requests and the Caliber RMS, including performing Caliber RMS administrative system functions, and that all incoming requests are received, researched, analyzed, and routed to DMV law enforcement personnel in a timely manner.

In addition to operational oversight, this position performs data analysis and develops reports to support unit operations and decision‑making. This includes applying Power BI expertise, including building and updating Power BI reports and dashboards, to provide actionable insights that support investigative and operational priorities.

The incumbent is also responsible for procuring, managing, and issuing law enforcement equipment, uniforms, law enforcement credentials, and external resources necessary to support investigative operations and organizational objectives. This includes utilizing eVA and BoA Works systems to ensure compliant and efficient procurement, reconciliation, and financial tracking.

The supervisor is expected to identify, recommend, and implement process improvements within the Intake & Analysis Work Center to enhance efficiency, accuracy, and service delivery across all operational functions.

Because this role supports sensitive law enforcement functions, the selected candidate must obtain VCIN certification within 30 days of appointment to perform required VCIN‑related duties.

DMV, headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves many businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values. We live them!

Minimum Qualifications

• Working knowledge operations, principles and practices of office management, and of public administration practices.
• Skilled in the use of office equipment and personal computer, including word processing and spreadsheet software.
• Demonstrated ability to provide high-quality customer service in a fast-paced work environment.
• Demonstrated ability to interpret and apply policies and procedures.
• Demonstrated ability to communicate effectively in speech and in writing.
• Demonstrated ability to interpret data to reach logical conclusions, make recommendations, work independently, and deal courteously and tactfully with co-workers and the public.
• Considerable knowledge of inventory control methods and procedures.
• Considerable knowledge of performance management, process improvement principles, and HR management.
• Knowledge of data analysis and evaluation techniques and process improvement principles.
• Considerable knowledge of managing non-cash assets, expenditures, and revenues.
• Ability to effectively communicate with all levels of internal and external team members and customers.
• Ability to analyze and evaluate operational performance to ensure established goals and targets are met and develop strategies and implement operational strategies for improving performance.
• Ability to Lift 10-20lbs.
• Provide guidance and mentor staff to achieve excellent customer service skills.
• Ability to assign and direct workflow of services to internal and external customers through appropriate staff planning and work prioritization.
• Ability to adjust priorities and manage time wisely.
• Ability to analyze data and make recommendations for improvements and prepare management reports.
• Ability to build working relationships, utilize staffs' skills, conduct meetings, make presentations, and promote a team environment.
• Experience with building and updating PowerBI reports and dashboards.

Additional Considerations

• Progressive management experience strongly desired.

Special Instructions

Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.

As a condition of employment, DMV will be alerted of any moving violation convictions, including suspension of license.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Contact Information

Name: DMV Employment

Phone: [phone]

Email: [e-mail]

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.